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Customer reviews for Member's Mark Pro Series 5-Burner Black Gas Griddle for
Member's Mark Pro Series 5-Burner Black Gas Griddle
4.6 out of 5 stars
stars225 ratings160 reviews
  1. 5 stars80% (179)
  2. 4 stars10% (22)
  3. 3 stars5% (12)
  4. 2 stars4% (9)
  5. 1 star1% (3)

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Showing 71-80 of 160 reviews
Jul 8, 2025
P.Paredes
5 out of 5 stars review

Great first impression! Will have to put it through it's phases!

Looks great and clear instructions on how to put it together. So far I'm impressed with the quality and hopefully it lives up to it's name of Pro Series

Review from BILT
Helpful?6QOMO7F02I7913935200026
Jul 29, 2025
Norman
5 out of 5 stars review

Five burner flat top

I’m giving it a ten because it looks like it going to be a good flat top. I just finished putting it together. It took me awhile. It’s pretty well built. I just have to season it and try it out! Can’t wait!

Review from BILT
Helpful?6QOMO7F02I7913935200026
Jun 27, 2025
USACM
5 out of 5 stars review

Excellent fit and finish and very robust

Put this griddle together with the BILT app, and it was fantastic! Haven't used the griddle yet, but the build was good, and it seems like a very well-built robust product. Everything lines up, and the fit and finish are excellent.

Review from BILT
Helpful?6QOMO7F02I7913935200026
Nov 21, 2025
anonymous
2 out of 5 stars review

eh

first one the side table was broken, followed instructions called the line they made me bring the whole thing back to the store , so I drove 30 miles round trip plus tolls to swap it out ... and then had to build it again ...

Helpful?6QOMO7F02I7913935200026
reply from Member's Mark Supplier

Thank you for taking the time to leave a review. We’re sorry to hear that your first griddle arrived in less-than-perfect condition. There are two situations in which we recommend returning the grill rather than issuing replacement parts:<br /><br />1. Firebox Damage: The side shelves are attached directly to the firebox. If the firebox is damaged at the shelf attachment points, it cannot be replaced. The manifold, burners, and gas valves are pre-assembled and factory-tested for safety, and transferring them to a new firebox is a complex and potentially unsafe process.<br /><br />2. Unavailable Parts: If a required part is out of stock with a long estimated restock time, our team may offer a return so you don’t have to wait for a replacement part.<br /><br />We&#39;re sorry to hear that a replacement unit was considered the best option for your particular case. We understand it is not the most convenience option with the additional assembly. However, once you assemble and use your new griddle, you will love it! Thank you for choosing Member&#39;s Mark!

Mar 5, 2025
Dano
3 out of 5 stars review

Make Sure There is a assembly manual in the box

I Bought This Griddle Because I always wanted one, It Was Packaged well and is Very heavy the only problems I had was, It had no assembly instructions in the box at all, nothing online, only had 1 grease catcher disposable tray, box states comes with 3, I did get it together very study Unit

Helpful?6QOMO7F02I7913935200026
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear that your griddle didn't come with an assembly manual. Please Note: There is an assembly manual PDF available under the 'specifications' tab above. There is also an interactive 3D app called BILT that offers step-by-step assembly instructions that you can pause, zoom in, rotate and click on parts for more information during assembly. It is a great alternative to the paper instructions! For replacement parts or assistance, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com we would be happy to send any required parts right to your home. Hope this helps!

Mar 26, 2025
TPB
3 out of 5 stars review

Build Easy Enough

The build was fairly straightforward. I accomplished this by myself. That made it more difficult which is probably why it took closer to 4.5 hours. The instructions were clear enough, but need to be aware of direction/alignment of some parts. Here are some of my observations. * The packaging is really good. All parts arrived in good shape. * The tool list is a little light. Philips screw drivers (plural) are needed - #1, #2 and #3. Also need a utility knife to open packaging and get to the hardware. * While the packaging is good, you need to dig it all out to get started. The ordering of parts in the container could be improved. * The nuts that accept the many screws can be a little “sticky”. You need to power through on some of them. As I stated earlier, the build is easy enough, but I did have a part fail. Called the help line and a new part is on the way. It won’t come within their stated 3-10 day window. Rated a five because I haven’t used the griddle yet and because of the part failure.

Review from BILT
Helpful?6QOMO7F02I7913935200026
Mar 17, 2025
George Khoury
5 out of 5 stars review

Made life a lot easier than reading a paper.

The app made it so much easier and it takes you step by step also it talks to you and you can see all the parts three dimensional. Also, if you touch the part on the video, it will tell you what part number of the screw what size screw to use made the job a lot easier

Review from BILT
Helpful?6QOMO7F02I7913935200026
Jan 10, 2026
JakeW
2 out of 5 stars review

Missing parts

Got two right handed doors

Review from BILT
Helpful?6QOMO7F02I7913935200026
Oct 1, 2025
Jaynbbb
5 out of 5 stars review

Best instructions ever

Hands down best instructions I have ever had. Made it so easy. I wish everything had instructions like that

Review from BILT
Helpful?6QOMO7F02I7913935200026
Jul 3, 2025
ihatestickers
2 out of 5 stars review

Get the Blackstone

It's a flat top griddle. Same thing as cooking on a cast iron pan except your outside. I got the stainless steel version of this and the residue from the giant stickers placed on both arm trays left giant glue stains thats impossible to get off. Goo Gone, industrial solvents, 90% alcohol, nothing works. Why stickers?! Should have bought a Blackstone.

Helpful?6QOMO7F02I7913935200026
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We are sorry to hear you got one of the units with the old sticker! We did make some changes to the sticker when we received feedback from valued customers like you! However, there were units that were already stocked at the stores with the old sticker, so you have received a unit that was prior to the sticker changes. <br /><br />Tip: Pour olive oil onto a cloth and gently rub to remove any sticker residue. For hard to remove adhesive, try soaking a cloth in white vinegar, let it sit on residue for 10 minutes, and then wipe away. Repeat as necessary. After sticker and residue has been removed, you can apply additional olive oil to the shelves to restore the shine. <br /><br />If you have any difficulty or if replacement parts are required, don’t hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com. Hope this helps!