Hi, thank you for leaving a review. We're sorry to hear that you find the newer design of your shaver less convenient then your previous one. Changing the head can be a bit of a hassle, but we hope you'll get accustomed to the design. If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. ​ ​ Hope to speak to you soon!​ ​ Kind regards,​ Philips Consumer Care​ ​

Hi Sagebrooke, Thank you for taking the time to share you experience with us. We are sorry to hear that you are having issues with your shaver. We would love to see if we can help you with this. If you are having trouble with using our shavers, we would like to recommend you to have a quick look at this page to see if we might have some useful tips we can share with you: https://www.usa.philips.com/c-f/XC000004492/how-do-i-get-the-best-results-with-my-philips-shaver If you have any further questions, or would like further assistance. please also get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will be happy to help you further! Hope to speak to you soon Kind regards,

Hi, Thank you for taking the time to write this review. What a pity to hear that our shaver did not meet your expectations. Please bear in mind that the performance of your shaver might have declined because it is dirty. There can be hair or dirt particles stuck inside it, causing the shaving heads to don’t function correctly. To fix this problem, properly clean your shaver. If possible, remove the shaving heads and clean your shaver from the inside as well. For detailed cleaning instructions, refer to your user manual. In addition, when you shave with your Philips Shaver, you will achieve optimal results if you make slow circular movements with the shaver over the face. The latest models of S7000 and S9000 will help you to achieve the perfect circular movements thanks to their motion sensor control. If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon!