Thank you for your review on our TakeAlongs! Sorry to hear about your experience. We will forward this along to our development team. For replacement parts, please contact Rubbermaid Consumer Service by calling 1-888-895-2110 Monday through Friday, 8:30 am to 5:00 pm EST. Replacement parts are subject to availability.

We do apologize that the Twist & Seal containers did not meet your expectations. This product line is not stain resistant, and can pit (the rough feeling on the inside of the container) when foods high in fat, oil, sugar, or tomato base are heated in the containers. Use and Care information is located on the "Description" tab of this product page that can be downloaded for more information. If you feel your Rubbermaid item is defective, failed shortly after purchase, and cannot be returned to the store, we ask that you contact our Consumer Services Department toll free at 888-895-2110, 8:30 a.m. - 5:00 p.m. EST, M-F. Please have the model number of your product available. Every Rubbermaid product has the Rubbermaid logo and a serial number printed on the label and imprinted into the plastic of the item. This imprinted number may be found on every part and usually on the underside or bottom of the item.

We are very sorry to hear that our TakeAlongs did not meet your expectations. The large rectangle TakeAlong, #7A96, has a soft lid grips container tightly for great seal, yet is easy to open, even out of the freezer - it does not have the clicking lid like our smaller containers. If you feel your Rubbermaid item is defective, failed shortly after purchase, and are unable to return to the store, we ask that you contact our Consumer Services Department toll free at 888-895-2110, 8:30 a.m. - 5:00 p.m. EST, M-F. Please have the model number of your product available. Every Rubbermaid product has the Rubbermaid logo and a serial number printed on the label and imprinted into the plastic of the item. This imprinted number may be found on every part and usually on the underside or bottom of the item.

We appreciate you taking the time to review the Rubbermaid 64-PieceTakeAlongs Food Storage Set with 30-Quart Storage Tote. We will make sure that your insights are shared with our Management and Quality teams. We encourage you to reach out to us at any time with your concerns regarding our service or quality. As we continuously grow through feedback like yours, we hope that we will be able to continue serving you with better services in the future. If you see any product defect, or experience any issues while using the products, please let us know immediately so we can address them.

Thank you for taking the time to submit a review. We understand your disappointment about the missing Rubbermaid TakeAlongs Food Storage Containers and lids from a newly purchase set. We apologize for any inconvenience that this may have caused you. In order to process a replacement or if there's anything we can do to assist you, we will be needing more information, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a great day!