The 10k BTU air conditioner that I ordered was damaged in shipment. I got in touch with Windmill's customer support, and they were in real-time conversation with me via e-mail to troubleshoot the problem and then determined that the unit needed to be replaced. They worked with me to schedule shipment so it would fit my availability, and followed up to make sure all was well. Thank you Eddy and the rest of the Windmill support team!

Purchased one from Best Buy. It’s didn’t work and due Best Buy’s ridiculous return policy I had to contact the Windmill consumer service. Excellent customer service and they took care of everything. Sent out a new unit and I couldn’t be happier. Purchased another unit for my house. Great product and super easy installation .

I had an issue arise with my unit cooling, which was still under the one year warranty, and when I contacted customer service they had me try a few fixes but when the fixes didn’t work the company sent me out a new unit quickly. They were helpful and replaced my unit without any problems or delays.

Our Windmill window air conditioning unit was making a funny noise, so I contacted the company to see what the issue could be. After sending them videos of the sound, they decided to send us a brand new air conditioning unit! The customer service team at this family-owned company went above and beyond to help us out. When I mentioned that we had paid to have the unit installed the first time and would need to hire someone to install the new one, they offered to send us a gift card to help with the cost! Their customer service team was exceptional and I was so happy they were easy to work with. They even responded to my emails on the weekends! I really can't say enough about how fantastic this experience was! Thank you, Windmill!!

This AC is such a huge upgrade from our regular window units. Not only does it look so much more appealing from both the outside and inside, it's way less noisy and the app is so helpful. We love it because when we are away we can control the air in our home to make sure our pets aren't TOO cold or TOO hot. Couldn't help but get one for each floor!

So far excellent window air conditioner, quiet enough and easy to install

These window units are great. They’re super cold and the app is very easy to use. 10/10 recommend.

Quiet, reasonable energy use and very good at cooling the room

Greta product and easy to install

It’s beautiful as well as effective. Quiet and cools quickly.