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Customer reviews for Netgear Nighthawk AX1800 Dual-Band Mesh WiFi System for
Netgear Nighthawk AX1800 Dual-Band Mesh WiFi System
4.4 out of 5 stars
stars
156 ratings135 reviews
  1. 5 stars76% (118)
  2. 4 stars10% (16)
  3. 3 stars2% (3)
  4. 2 stars2% (3)
  5. 1 star10% (16)

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Showing 11-20 of 135 reviews
May 20, 2022
Reviewer name: Diane Liner, FL
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best Mesh System EVER

I absolutely love this system. I only wish I bought sooner. I have multiple apps on my phone for my pool, lights, etc. And I tried other systems and still wasn't getting wifi outside. Once I installed these which was super EASY!! and I have no tech skills. I have had no problems, I can even FaceTime outside. love it!!

Review from netgear.com
Helpful?58XEFJOCNRK713931174690
Jun 20, 2022
Reviewer name: Unsatisfied
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Complete Junk - the reason for the 90 day support

Stopped working right after the 90-day support window closed. I’m an IT guy (Network Engineer) so I know what I’m doing when it comes to WiFi. The setup constantly disconnects multiple users every 30 seconds or so. I’ve rebooted all three (router and 2x satellites), upgraded firmware, downgraded firmware, factory reset, unplugged either satellite to test and the issues remained. Only after completely removing all of these devices did the problem instantly stop occurring. Save yourself a headache trying to figure out why your WiFi isn’t working and just avoid this altogether.

Review from walmart.com
Helpful?58XEFJOCNRK713931174690
Nov 26, 2025
Reviewer name: David
1 out of 5 stars
1 out of 5 stars review

Extremely rude tech support

Mine stopped working when the power went out. I called Negear support. The technician was one of the rudest people I have dealt with. He told me that I needed to pay for a 5 year security plan for $199. The first I had heard anything about it. I told him that I had never heard that before, he then asked me twice if the reason I didn't want to pay it was because I couldn't afford it. Extremely rude, I will never own another Netgear product.

Helpful?58XEFJOCNRK713931174690
Jan 8, 2023
Reviewer name: Jamester of Reyburg
2 out of 5 stars
2 out of 5 stars review

Died quickly, and was frustrating beyond measure.

I bought this set 2 years ago, because we have a big house with three floors. It set up just fine, but I had terrible trouble trying to set up a smart home (multiple Amazon Echos, smart switches, smart appliances, garage door, etc.) because there is no way to separate the Ghz bands. And then after a year, the router itself quit working and refused to reset. I replaced it with an identical setup (with one satellite), and it still had the networking issue, refused to pair with the older satellites (even though it was supposed to work), and then the router of THIS set died after a year. No more Netgear, I refuse. And I've always been "that computer guy" everyone calls!

Helpful?58XEFJOCNRK713931174690
Jun 22, 2024
Reviewer name: Cmw
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Wish I would’ve found this sooner

Easy set up and much faster than our old Netgear AC4200 Didn’t know what we were missing with our 500mbs internet service TVs and computers much faster

Helpful?58XEFJOCNRK713931174690
Dec 14, 2023
Reviewer name: David
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Home office

Must use a switch if more than one wired connection needed. Highly recommend to use the wired backhaul feature. Improves satellite performance greatly.

Helpful?58XEFJOCNRK713931174690
Aug 27, 2024
Reviewer name: Keith
4 out of 5 stars
4 out of 5 stars review

Great, consistent coverage.

We basically had one wifi router upstairs that gave use spotty coverage throughout the house and zero coverage in the backyard, which created a pretty serious issue for my Sonos system. Installation was a bit of a hassle, but now we have consistent internet throughout the entire house AND backyard/garage, etc. And our multi-roon Sonos system works flawlessly.

Helpful?58XEFJOCNRK713931174690
May 17, 2022
Reviewer name: scentino
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Good mesh system

This wifi mesh works well for my two story home. signal and speed is consistent throughout. definite upgrade from my Nighthawk R7000

Review from netgear.com
Helpful?58XEFJOCNRK713931174690
Jul 27, 2025
Reviewer name: Randall
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

The router does well when it connects to my devices. It doesn’t connect well with a Samsung smart television. That’s for sure.

Review from walmart.com
Helpful?58XEFJOCNRK713931174690
Dec 20, 2021
Reviewer name: John Jacob jingleheimer
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Firmware update crashes units

I installed worked fine, pushed for firmware update, would no longer work after that. Had to return item.

Review from netgear.com
Helpful?58XEFJOCNRK713931174690
reply from Consumer Affairs

Hi John Jacob jingleheimer, We're sorry to hear that you had problems with your MK63S and have already returned it. If you encounter any issues with Firmware updates, we encourage you to reach out to NETGEAR Support and report any issues you may encounter. Additionally, you can also report any Firmware Issues to the NETGEAR Bug Bounty program: https://bugcrowd.com/netgear. If you decide to repurchase the MK63S or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email. Regards, NETGEAR Team