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Customer reviews for Netgear Nighthawk AX1800 Dual-Band Mesh WiFi System for
Netgear Nighthawk AX1800 Dual-Band Mesh WiFi System
4.4 out of 5 stars
stars
156 ratings135 reviews
  1. 5 stars76% (118)
  2. 4 stars10% (16)
  3. 3 stars2% (3)
  4. 2 stars2% (3)
  5. 1 star10% (16)

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Showing 11-20 of 135 reviews
Nov 4, 2023
MikeNAthensAL
5 out of 5 stars review

Verified Purchase

Working fine after initial problem

Worked fine for a few days and the whole network crashed. I had named the network with the same name that I used on the previous router. It worked fine and first then it crashed. I reset the router, selected a new name for the network and it has worked flawlessly since.

Helpful?58XEFJOCNRK713931174690
May 20, 2022
Diane Liner, FL
5 out of 5 stars review

Verified Purchase

Best Mesh System EVER

I absolutely love this system. I only wish I bought sooner. I have multiple apps on my phone for my pool, lights, etc. And I tried other systems and still wasn't getting wifi outside. Once I installed these which was super EASY!! and I have no tech skills. I have had no problems, I can even FaceTime outside. love it!!

Review from netgear.com
Helpful?58XEFJOCNRK713931174690
Jun 20, 2022
Unsatisfied
1 out of 5 stars review

Verified Purchase

Complete Junk - the reason for the 90 day support

Stopped working right after the 90-day support window closed. I’m an IT guy (Network Engineer) so I know what I’m doing when it comes to WiFi. The setup constantly disconnects multiple users every 30 seconds or so. I’ve rebooted all three (router and 2x satellites), upgraded firmware, downgraded firmware, factory reset, unplugged either satellite to test and the issues remained. Only after completely removing all of these devices did the problem instantly stop occurring. Save yourself a headache trying to figure out why your WiFi isn’t working and just avoid this altogether.

Review from walmart.com
Helpful?58XEFJOCNRK713931174690
Jan 8, 2023
Jamester of Reyburg
2 out of 5 stars review

Died quickly, and was frustrating beyond measure.

I bought this set 2 years ago, because we have a big house with three floors. It set up just fine, but I had terrible trouble trying to set up a smart home (multiple Amazon Echos, smart switches, smart appliances, garage door, etc.) because there is no way to separate the Ghz bands. And then after a year, the router itself quit working and refused to reset. I replaced it with an identical setup (with one satellite), and it still had the networking issue, refused to pair with the older satellites (even though it was supposed to work), and then the router of THIS set died after a year. No more Netgear, I refuse. And I've always been "that computer guy" everyone calls!

Helpful?58XEFJOCNRK713931174690
Jun 22, 2024
Cmw
5 out of 5 stars review

Verified Purchase

Wish I would’ve found this sooner

Easy set up and much faster than our old Netgear AC4200 Didn’t know what we were missing with our 500mbs internet service TVs and computers much faster

Helpful?58XEFJOCNRK713931174690
Dec 14, 2023
David
5 out of 5 stars review

Verified Purchase

Home office

Must use a switch if more than one wired connection needed. Highly recommend to use the wired backhaul feature. Improves satellite performance greatly.

Helpful?58XEFJOCNRK713931174690
Aug 27, 2024
Keith
4 out of 5 stars review

Great, consistent coverage.

We basically had one wifi router upstairs that gave use spotty coverage throughout the house and zero coverage in the backyard, which created a pretty serious issue for my Sonos system. Installation was a bit of a hassle, but now we have consistent internet throughout the entire house AND backyard/garage, etc. And our multi-roon Sonos system works flawlessly.

Helpful?58XEFJOCNRK713931174690
May 17, 2022
scentino
5 out of 5 stars review

Verified Purchase

Good mesh system

This wifi mesh works well for my two story home. signal and speed is consistent throughout. definite upgrade from my Nighthawk R7000

Review from netgear.com
Helpful?58XEFJOCNRK713931174690
Nov 1, 2024
Ed
5 out of 5 stars review

Verified Purchase

Great Upgrade

Great upgrade for my 12 year old router. My system performance and coverage was greatly improved and installation was a breeze.

Helpful?58XEFJOCNRK713931174690
Dec 20, 2021
John Jacob jingleheimer
1 out of 5 stars review

Verified Purchase

Firmware update crashes units

I installed worked fine, pushed for firmware update, would no longer work after that. Had to return item.

Review from netgear.com
Helpful?58XEFJOCNRK713931174690
reply from Consumer Affairs

Hi John Jacob jingleheimer, We're sorry to hear that you had problems with your MK63S and have already returned it. If you encounter any issues with Firmware updates, we encourage you to reach out to NETGEAR Support and report any issues you may encounter. Additionally, you can also report any Firmware Issues to the NETGEAR Bug Bounty program: https://bugcrowd.com/netgear. If you decide to repurchase the MK63S or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email. Regards, NETGEAR Team