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Customer reviews for Netgear Nighthawk AX1800 Dual-Band Mesh WiFi System for
Netgear Nighthawk AX1800 Dual-Band Mesh WiFi System
4.4 out of 5 stars
stars
156 ratings135 reviews
  1. 5 stars76% (118)
  2. 4 stars10% (16)
  3. 3 stars2% (3)
  4. 2 stars2% (3)
  5. 1 star10% (16)

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Showing 1-10 of 135 reviews
Dec 24, 2023
Pedro
5 out of 5 stars review

Verified Purchase

Works Great

The WiFi extender works great. Took a few minutes to get it set up and I now have perfect reception throughout my apartment. It fixed the poor wifi signal from the router being in the kitchen by extending it with the satellites. Works great for streaming and gaming with noticeable improvements in latency.

Helpful?58XEFJOCNRK713931174690
Mar 24, 2022
Novice-techi
5 out of 5 stars review

Verified Purchase

Strong Wi-Fi signal

I would not recommend using your same network NAME as it confused my iPhone Wi-Fi and my iPhone was reading the signal as not connected to wifi; however I found it was fine to connect it using the same password. Customer service was great at helping me straighten this out. The Wi-Fi signal was boosted throughout my home which has helped me greatly with my thermostats & reaching certain areas of my home.

Review from netgear.com
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May 4, 2026
Erin
4 out of 5 stars review

Verified Purchase

High Performer

The Netgear Nighthawk WiFi 6 Mesh System works well in our home and helped expand the coverage like we needed. One satellite had trouble connecting at first but that was the only issue we had. We are happy with how it connects in the basement for our tv and would recommend this system for others. Hopefully it last a long time!

Review from walmart.com
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Oct 22, 2023
kobosse
3 out of 5 stars review

Verified Purchase

So,so

I hoped that using the mesh system would greatly increase my wifi reception on my tv’s and stop the constant buffering! To my disappointment it really hasn’t made much difference. It’s probably just my television’s being older. Still my newer ones still buffer the same?

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Feb 22, 2024
Kelly L
1 out of 5 stars review

Verified Purchase

Very unreliable

Never had so many issues with a mesh system before. Satellites kept disconnecting and needed to reboot close to 50 times in two days. Ordered an Eero mesh system and have had NONE of the issues the nighthawk did. This will be getting returned.

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Jul 6, 2024
Priyan
1 out of 5 stars review

Verified Purchase

Stop working after a week.

I was working great after setup, but afte a week, I couldn't get to connect any devices to it. It turns on and broadcast the wifi but all devices connections fails. I even factory reset it, but no luck.

Helpful?58XEFJOCNRK713931174690
Mar 25, 2024
Farouk2024
1 out of 5 stars review

Big warning!

I got this a few months ago, it performs nicely, no issues, barely need to reboot it, the satellites work without any issues at all. However, it has a severe bug, all of a sudden it doesn't save any configuration changes, for example, I decided to create a separate 2.4 WIFI network, it works fine, until the router is rebooted, then it's gone. I created other items like port forwarding setup, or DHCP fixed IPs, etc, all works great, until the router is rebooted, all settings are reverted. In NetGear forums, other uses are complaining about it, also backing up the settings, and restoring them did not work either, I feel sad because NG was supposed to be a good brand. I think I will trash it and get an Eero.

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Aug 13, 2024
Junk
1 out of 5 stars review

STAY AWAY. JUNK

I woke up this morning to find that my mesh system was no longer connected to any of my devices. I tried to reconnect and when I searched for it in my wireless settings the network name was not available. I contacted the Netgear support team through chat and spent an hour and a half chatting with them trying various things and then suddenly I got disconnected. Come home from work and try again. This time I call their support team on the phone. They have me go over the same things that the person had me doing this morning that didn't work. Needless to say, I spent over 3 hours to have them tell me unplug it. Let it cool off and try again. If it doesn't work call us back. Are you serious?

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Jun 19, 2024
Fedup
1 out of 5 stars review

Horrible

I have had this system several months now and am completely fed up with this thing. Like others, every time the router gets shut off due to power failure most of the devices on the network are dropped and will not connect until I hard reset this worthless garbage router and go through the whole process of setting up again. The one time I did contact customer service the fix was to hard reset the router and go through the setup process again. Netgear update the lousy firmware and fix this thing or never see a dime from me again. This thing is garbage! Problem is not me or on my end. I have set up hundreds of network without issue so I am not calling customer support to be told what I already know.

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Nov 26, 2025
David
1 out of 5 stars review

Extremely rude tech support

Mine stopped working when the power went out. I called Negear support. The technician was one of the rudest people I have dealt with. He told me that I needed to pay for a 5 year security plan for $199. The first I had heard anything about it. I told him that I had never heard that before, he then asked me twice if the reason I didn't want to pay it was because I couldn't afford it. Extremely rude, I will never own another Netgear product.

Helpful?58XEFJOCNRK713931174690