We're sorry to hear that your Bounce dryer sheets had a strong moldy smell, and we really appreciate you taking the time to let us know. Your satisfaction is important to us, and our products go through strict quality checks to make sure they reach our consumers in perfect condition, so this isn't the experience we want you to have, and we're grateful for your feedback. Our team would like to learn more to be able to assist you further. Please give us a call at (800) 526-8623 anytime from 9:00AM-6:00PM EST Monday-Friday or 9:00 AM-5:30 PM EST Saturday, so we can help!

I’m sorry to hear about your experience with Bounce Free & Gentle. We understand how important it is for our consumers, especially those with sensitivities, to have products that meet their needs without any unwanted fragrances. While Bounce Free & Gentle is designed to be fragrance-free, there can be instances where residual scents may occur due to manufacturing processes or packaging. We take safety and consumer satisfaction very seriously, and your feedback is invaluable to us. To ensure we address your concerns properly, I encourage you to reach out to our service team at (800) 526-8623. They will be able to look into this matter further and assist you in finding a suitable solution. Thank you for bringing this to our attention, and we hope to resolve this issue for you promptly.

We're so sorry to hear you had this experience with our Bounce Free & Gentle Fabric Dryer Sheets. It must upsetting that you perceived scent on the unscented product. We understand that scent is very subjective, but this is definitely not the type of experience we want you to go through. Although fragrance or perfume is not added to the product, they will have a scent due to their natural smell. Also, since there's no masking fragrance added to cover this smell, you may notice it before using the product, but it should not transfer to your fabrics after use. Sometimes under unique circumstances, such as prolonged contact with strongly scented products, the product can pick up fragrance from other nearby products. Please contact us at (800) 526-8623 so we can hear more about this situation and take care of you. Your satisfaction is highly important for us at Bounce.