We're so sorry to hear you had this experience with our Bounce Free & Gentle Fabric Softener Dryer Sheets. It must upsetting that there was scent on them. We understand that scent is very subjective, but this is definitely not the type of experience we want you to go through. Although fragrance or perfume is not added to this product, the sheets will have a scent due to their natural smell. Also, since there's no masking fragrance added to cover this smell, you may notice it before using the sheets, but it should not transfer to your fabrics after use. And, sometimes under unique circumstances, such as prolonged contact with strongly scented products, the product can pick up fragrance from other nearby products. Please contact us at (800) 526-8623 so we can learn more about this situation and take care of you. Your satisfaction is highly important for us at Bounce.

I understand your concerns regarding the scent of the Bounce Free & Gentle sheets you recently purchased. While Bounce Free & Gentle is designed to be free of added fragrances, it is important to note that these products may still have a natural scent due to their ingredients. Here are a few points to consider: - Natural Smell: Although Bounce Free & Gentle does not contain added fragrances, it may have a natural smell that some users might notice. This scent should not transfer to your fabrics after use. - Product Storage: If the product has been exposed to extreme heat or cold, it could potentially affect the scent. We recommend storing the product in a cool, dry place and using it within a year of purchase to maintain its quality. - Rewashing: If you find that the scent has transferred to your clothes, we suggest re-washing the items in the hottest water safe for the fabric, using the recommended amount of detergent. This should help eliminate any unwanted odors. If you continue to experience issues with the scent or if the product does not meet your expectations, I recommend trying a different variant or scent of Bounce products. We offer a variety of options that may better suit your preferences. Thank you for your feedback, and we appreciate your loyalty to Bounce. If you have any further questions or need assistance, please feel free to reach out at (800) 526-8623.

We're sorry to hear that your Bounce dryer sheets had a strong moldy smell, and we really appreciate you taking the time to let us know. Your satisfaction is important to us, and our products go through strict quality checks to make sure they reach our consumers in perfect condition, so this isn't the experience we want you to have, and we're grateful for your feedback. Our team would like to learn more to be able to assist you further. Please give us a call at (800) 526-8623 anytime from 9:00AM-6:00PM EST Monday-Friday or 9:00 AM-5:30 PM EST Saturday, so we can help!

I’m sorry to hear about your experience with Bounce Free & Gentle. We strive to provide high-quality products, and your feedback is important to us. There are a few factors that could contribute to the scent issues you’ve encountered: - Storage Conditions: If the product has been exposed to extreme heat or cold, it may affect the fragrance. We recommend storing Bounce products in a cool, dry place to maintain their quality. - Product Age: If the product has been opened for a long time, the fragrance may fade. We suggest using the product within a year for the best results. - Natural Scent: Although Bounce Free & Gentle is designed to be fragrance-free, it may still have a natural scent due to its ingredients. This scent should not transfer to your fabrics after use. To help remove any unwanted scent from your laundry, you can rewash the items in the hottest water setting permitted by the care label, using the recommended amount of detergent. If the items are bleach-safe, adding bleach can also help eliminate odors. We appreciate your feedback and understand your concerns about the product. If you have further questions or need assistance, please feel free to reach out to our service team at (800) 526-8623. Thank you for your feedback.