Purchased the Reserve Soft and my husband and I both loved the mattress initially. Soon after the 90 day return or exchange window expired we realized the Soft Pillowtop model was not the right fit for us. The top had started to compress and sag where we sleep and a hump between us started to form. My husband also began complaining the mattress was causing back discomfort each morning. When I reached out to Customer Service to explain our experience and that we would like to exchange our soft pillow top for the Medium non pillow top model I was told by the representative nothing could be done since the 90 day window for an exchange had passed and I could file a claim if the mattress sag was already greater than 1.5 inches. Considering S&F is a premium brand and we purchased their top end collection I had hoped for a different outcome when I called customer service and explained our experience.

[This review was collected as part of a promotion.] First, thank you to Stearns & Foster for sending me this Reserve Medium Tight Top mattress sample to test for an honest review. I must say, it has been an absolute game-changer for my sleep quality. As someone who values a good night's rest, this mattress has exceeded all my expectations. First and foremost, the level of comfort this mattress provides is simply unmatched. The medium-tight top strikes the perfect balance between plushness and support, cradling my body in just the right way. Whether I sleep on my back, side, or stomach, the mattress conforms beautifully to my body's contours, relieving pressure points and minimizing any discomfort. The craftsmanship of the Stearns & Foster Reserve is evident from the moment you lay down. The attention to detail in the design and construction is truly impressive. The premium materials used in its construction, such as the high-quality memory foam and coils, contribute to the overall luxurious feel of the mattress. Not to mention, the elegant aesthetic with the quilted top adds a touch of sophistication to my bedroom. Oh, and reportedly these are all handmade, which is evident from the craftsmanship. One of the standout features of this mattress is its exceptional motion isolation. I believe this could be due to the unique spring design in this mattress as well as the foam material used. I have a partner who tends to toss and turn throughout the night, but with this mattress, their movements hardly disturb my sleep anymore. It's made a significant difference in how well-rested I feel each morning. The edge support of the Stearns & Foster Reserve is top-notch. I can sit or sleep near the edge without worrying about rolling off or feeling unsupported. This is especially useful for those moments when I need to put on my shoes or just want to sit comfortably and read a book before bed. The overall temperature regulation of the mattress is excellent. I tend to sleep hot, but this mattress keeps me cool!

We have had this mattress for a year and a half and already replacing it! Worst mattress ever for the high dollar price it was! We gave it a chance in the beginning thinking it just needed breaking in but then it was past the time to return it. So poorly made that you feel every lump, the indentations stay put and you roll into them each night and feels like you are going to roll out of bed. You feel every movement of the other one. I suffer from fibromyalgia and I have never felt this bad with body aches and pains after a sleep. We both now need physical therapy to fix our problems. Husband has back issues that have worsened as well. Can't even turn over without difficulty! From leg pain, hip pain, low back pain, shoulder pain, and muscles spasms this mattress has caused more issues than it's worth. Don't even get me started on how HOT it sleeps! We wake up in sweats! Literally money wasted on this S & F Lux Estate pillow top medium edition. Never again. I do not recommend this product.

I had the cassatt ultra plush and exchanged it for the lux hybrid soft and regret every minute of it. I swear I have a defective bed. It is only soft in certain spots and for the most part hard all over and I can feel the coils or whatever this bed is made of. I've had it longer than 6 months so it's definitely had time to break in and still as uncomfortable as ever. And from previous reviews I know stearns and fost won't do a darn thing about it. Such an expensive bed for low quality. Do not recommend!

The worst mattress I've ever owned after 8 months of trying to get used to it we had to put in guest room we are using our old mattress again just after 4 hours of sleeping on it causes lower back pain for both of us my wife weighs 115 lb and I weigh 250 makes no difference it sinks in when we sleep on it . I went through all the hoops for warranty and lots of pictures broom stick test and receipt for customer support said our box spring was not compatible and there was no defect in their product. The sleep galleria we purchased at is out of business . No replacement or warranty I advise anyone not to buy before knowing about the full warranty.

[This review was collected as part of a promotion.] I received this Sterns & Foster mattress for free to review through BzzAgent. The Stearns and Foster Reserve Soft Pillowtop is substantially heavier and thicker than the current mattress I was using. It looks and feels luxurious. The mattress feels soft but it doesn't sink in when I lay on it. I wake up with no back pain. I would replace all my mattresses if I have the means. I would definitely recommend this brand to friend and family.

This is my second, the first lasted close to ten years. This is wonderful as I age I can use hard seats and be comfortable. I appreciate it is rugged and portable. Born to a poor family from Siberia, Chernenko joined the Komsomol in 1929 and became a full member of the party in 1931

This mattress have a 1 1/2 dip in the mattress and the warranty dept. states is have a 1 1/4 inch. which in order for it to be covered under warranty it should be 1 1/2. Well Of course I went to small claims court today and the pro-tem, not a judge ruled in favor of stearns and foster because of their warranty clause. You cannot measure the dip in the mattress without laying on it and feel the sink. Your merchandise sucks and I will never buy any products from Sealy-tempur international inc. You make the customer think they are getting a new mattress when it is a second with a lot of defects. This product has caused severe back pain, and numbness. Potential customers run as far away from Stearn and foster and Tempur- pedic as fast as you can.

My mom and I both purchased mattresses through Ashley, thinking we just bought the best mattress on the market and for our price range. Wow were we wrong!! We filed claims and they offered us replacements which we accepted. Once receiving them, we discovered they were worse quality than our previous model. So over the next 6 months plus, they kept "replacing" our mattresses until I told them we are done rearranging our lives and house for more deliveries. They have done nothing to compensate us except to threaten with sending more mattresses. Please do not spend the money you will be wasting it! This is not what craftsmanship looks like!

[This review was collected as part of a promotion.] I received a free mattress to test from the BzzAgent sampling program. First, the mattress is, overall, comfortable and supportive. I would say for a Medium it feels a tad bit softer than I expected. I have slept on it using only the bottom sheet for just under a week- no extra toppers - in order to give my honest opinion. It doesn't sleep too hot. I think it would be perfect with an extra cotton topper. Also, I am typically a side sleeper and found this doesn't aggravate my shoulder.