We’re sorry you were disappointed to find the charging case included with your brush needs to be plugged in for the charger to work. Extensive research and testing goes into our products, and we try to offer features that we think will appeal to our consumers, as well as describe them accurately. The brush handle battery benefits from fast charging, and a full charge will provide an average brushing time of around 10 days. Brushing times can vary between 7-14 days, depending on individual brushing behavior. Your satisfaction is very important to us, and we’d like to further help. Please give us a call at 1-800-566-7252 from 9AM -- 6PM EST Monday -- Friday.

Troy, the last thing we ever want to do is to disappoint an Oral-B fan. We'll make sure to let our teams know that you would like a travel charger included in all of our brushing kits. If you have any questions, or if we can help you further, please give us a call at (800) 566-7252.

We understand that toothpaste and our Oral-B iO need to work hand in hand to ensure you get that complete cleaning. We're sorry to hear about this, and please be assured that we expect the toothpaste to come off while brushing. We'd like to hear from you about this, so when you have a moment, please give us a call at (800) 566-7252.

As you can imagine, this isn't the experience we expect you to have with your brand new Oral-B iO, Pam. This is likely because it got into contact with an ingredient that is corrosive in nature and made the plastic porous. These things are found in things like soaps, cosmetics, and cleaning agents. You can clean the brush after each use and store the brush head and brush handle in a well ventilated and it should prevent this from happening in the future. For further assistance, please contact us by dialing (800) 566-7252.