Customer reviews for Member’s Mark Elegant Family Pool, 10'

Customer reviews for Member’s Mark Elegant Family Pool, 10' for

Member’s Mark Elegant Family Pool, 10'

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4.2 out of 5 stars

stars1,814 ratings719 reviews

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Showing 441-450 of 719 reviews

May 21, 2021

Amanda

1 out of 5 stars review

Could be great

The size of this pool is greater for toddler/younger kids. Ours didn't hold air, the seats and the back rest was fine it was both of the big pool sections that kept deflating. I was hoping it was just a fluke but after reading a lot of recent reviews it seems to be a common issue. Sadly we returned it and got a different pool because I didn't want to bother with it happening again

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reply from Polygroup

Hello Amanda, thank you for sharing your experience. We regret the disappointment. In the future, please feel free to contact our consumer care team, at 888-919-0070 or 'warranty@polygroup.com', if you have questions about the Member's Mark Elegant Family Pool (KB0819000121). Best regards, Polygroup Manufacturer

Jun 22, 2021

Not Happy

1 out of 5 stars review

Verified Purchase

It lasted 2 weeks

Horrible quality

Helpful?

reply from Polygroup

Hello Not Happy! Our consumer care team is available, at 888-919-0070 or 'warranty@polygroup.com', to assist with questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000). Best regards, Polygroup Manufacturer

May 27, 2021

Elise

3 out of 5 stars review

Woke up to a deflated pool

Deflated after a single use. Not durable at all. Sam's support was not helpful. Waste of $30. Avoid this one.

Helpful?

reply from Polygroup

Hello Elise, thank you for telling us about your experience. Our consumer care team is available, at 888-919-0070 or ‘warranty@polygroup.com’, if you have questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000121). Best regards, Polygroup Manufacturer

Apr 24, 2021

Jules

3 out of 5 stars review

Takes a lot of water

We received this product and it was defective. It wouldn't hold air at the rim. Also it uses a lot of water which is tough here in California.

Helpful?

reply from Polygroup

Hello Jules, than you for telling us about your experience. Our consumer care team is available, at 888-919-0070 or 'warranty@polygroup.com', to assist you if you have questions about the Member's Mark Elegant Family Pool. The pool holds about 218 gallons, when filled to the recommended level. Best regards, Polygroup Manufacturer

Jan 23, 2021

Shan

3 out of 5 stars review

Verified Purchase

Hole in the bottom

The size is great but the first day we had it in the grass there was a hole in the bottom of it. Just very disappointed.

Helpful?

reply from Member's Mark Supplier

Hello Shan, Thank you for telling us about your experience. We regret the disappointment. The Member's Mark Elegant Family Pool (KB0819000) is made with durable & puncture-resistant materials, but it could be damaged by something pointed or sharp hidden in the grass. A repair patch is included with the pool for such situations. Our customer care team is available, at 888-919-0070 or 'warranty@polygroup.com', to assist you if you have questions.

Jun 24, 2021

Phil

3 out of 5 stars review

Be ready to wait!

The directions say use a hand or foot pump to inflate, unless you have a free week to sit there and inflate it, use an electric air mattress pump.

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Jul 6, 2025

sarah

1 out of 5 stars review

Second one that doesn't hold air

First one we thought it was a fluke that it didn't hold air so bought another and it does the same exact thing. Loses air in the corner. Very disappointed because the pool is very nice

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Jul 2, 2022

2 out of 5 stars review

Not puncture resistant

Tried cleaning the pool the other day with a hand brush and it punctured 2 holes on the inside bottom ring. The patches do not stay and blew off the second I tried to reinflate

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May 30, 2022

Sharon

2 out of 5 stars review

Ok pool.

It's true. It doesn't stay inflated. It has a really good size tho but it could be good if you're planning on using it and putting it away right after.

Helpful?

reply from Polygroup

Dear Sharon, thank you so much for taking the time to leave a review and feedback of your experience! We are very sorry to hear that your pool is not holding the air. All Member’s Mark items carry a 100% member satisfaction guarantee. Please give us a call toll-free at (888) 301-0332, from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays, for assistance with your Member's Mark Elegant Family Pool.

May 31, 2022

whit

1 out of 5 stars review

awful

It’s a great idea. I loved the seats in it. We blew it up one time. Got to be in the pool one time. Less then 12 hours later go outside and the water is flowing out of it because it lost air. Going to try and return it.

Helpful?

reply from Polygroup

Dear Valued Consumer, Thank you for leaving a review. We are sorry to hear that you didn't have a good experience with our product. Please know that all Member’s Mark items carry a 100% member satisfaction guarantee https://www.samsclub.com/content/terms-and-conditions#satisfaction-guarantee. If you need a replacement part, give us a call toll-free at (888) 301-0332 from 7 a.m. to 11 p.m CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the product UPC and/or the product description ready to provide to our Member Care Professional. (Sams Club)