Customer reviews for Member’s Mark Elegant Family Pool, 10' forMember photos









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Deflated after 1st use.
I inflated this pool for the 1st use. It did not hold air. Thinking this was user error, I inflated it again, a few hours later the pool was deflating again. I tried 4 more times assuring that the valves were all closed tightly, it still deflate. This pool doesn’t even last for one use. Very frustrating!
We are sorry for your frustration as this is not the quality expected from Member's Mark. Please know you can return this item anytime as part of the Member's Mark 100% Sataisfaction Guarantee.
Bummer
Was so excited for this pool - nice and big for my kids (and me too). Unfortunately, we've tried using it 3 times now, and it just won't hold air. Have tried using soap to find the leaks, but no luck. There are 6 separate parts you inflate (bottom ring, top ring, two seats, and two seats backs), and only 2 of those are holding air- one of the seats and seat backs, which doesn't do a lot of good when the actual pool is slowly deflating. Of course the box was thrown away right away, so not sure that I can return it now. :-(
Hello Kdskimom, thank you for telling us about your situation. Our consumer care team is available, at 888-919-0070 or ‘warranty@polygroup.com’, if you have questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000121). Best regards, Polygroup Manufacturer
Defects
I bought this pool for small kids at a church function. We aired it up the day of the function and found that there were several holes in it, right out of the box. I figured for $40, it was cheap for the size of the pool but I thought I'd at least get to use it for one season before throwing it away.
We're sorry the pool did not meet your expectations, Amy. Please know you can exchange or return if or a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee.
lasted all summer
We know every year we will need to replace a play pool, splash pad, slip and slides, and sprinklers here and there. I’m thrilled this pool lasted MANY play dates with rambunctious kindergarten, preschool, and grade school kids. Our house is the hub of fun. We thank you for an affordable pool we can feel comfortable letting our kids wreak havoc in and it stands up to the little dudes. Totally amazing it lasted from last spring to the last week of summer. It only died because the boys had a bucket in the pool they would stand on and jump off. Eventually it ripped the bottom.😂
It should at least last long enough to get in it
Blew it up but it wouldn't get firm. We started to fill it with water, thinking the pressure from the water would sturdy it up. WRONG! Faulty and leaking air right out of the box. Upon closer inspection we discovered two holes. What a waste of time, water and effort. I would rather pay 2 to 3 times the cost for a quality product. I would be happy to get one season out of it, even at a higher price. But not even a single use is pathetic. I would think Sam's Club purchasers would be more selective about the quality of the products they carry.
Hi Robind, Thank you for leaving a review. We are sorry to hear that you didn't have a good experience with our product. Please know that all Member’s Mark items carry a 100% member satisfaction guarantee https://www.samsclub.com/content/terms-and-conditions#satisfaction-guarantee. If you need a replacement part, give us a call toll-free at (888) 301-0332 from 7 a.m. to 11 p.m CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the product UPC and/or the product description ready to provide to our Member Care Professional.
nope
I bet I have bought five of these over the past three years and every single one of them has developed a leak after first used and I tried to throw it away. It looks great the first time you put it up, it it doesn’t last more than one use. I even have it on a concrete pad with two outdoor rugs underneath it to make sure nothing punctures the bottom. The lakes are definitely coming from somewhere on the side like between the top and bottom ring. I’m so disappointed.
Got it as a starter pool for grandsons. 14 months old. They love it! The pool was a little challenging to install as I had order a pump that came the next day. But it will up and fill that day. Now 3 weeks later still inflated and was able to skimming, vacuum and stabilizes PH with regulator inflatable pool supplies. I recommend it a few friend already. It take the to 3 years old thats a plus.
Haven’t been able to use it!
Tried inflating this but it won’t hold air! Straight out of the box and haven’t even use it yet! I initially got it fully inflated but the bottom portion started going flat and then the entire pool was flat within an hour and all my water leaked! I can’t seem to find any significant damage or an area to repair with a patch. It’s out of stock now so I can’t even do an exchange in case this is just a fluke defect. So disappointed!!!
Poor quality
I filled this pool up and discovered a hole in the bottom liner. I patched it. Filled it up again and there was a hole in a seat. I patched it. Filled it up and it didn't hold air. I am throwing it away and buying a pool somewhere else. I don't recommend this one at all.
SAVE THE POOL!!!
I don’t ever do reviews but I do usually read them to determine the worth of a product and also weed out the bad reviews that have absolutely nothing to do with the product itself. You know, the ones that give it a 1 star because their mailman dented the box SMH. Or the ones that didn’t read the directions and now think their product is faulty. I would almost guarantee that none of these pools had holes but the unhappy owner didn’t close the inflation valve as directed BEFORE putting air in it. One review said the valves were way too big and wouldn’t keep air in SMH. Clearly he didn’t examine close enough or read the directions. I wish I could attach a picture of the directions. I also hope the previous unhappy purchasers would come back and read this or better yet the product maker could use this to give insight to those having trouble. So for those interested if you look closely at the valves after you unfold the pool you must open ALL of them, there are TWO (one big and one little) in each valve. You MUST pop them BOTH outward and push the large plug back in all the way closed. It’s kind of a tight fight so to not leak any air. They were NOT closed when you opened the box!!! Also there is a big valve hole to use a wide pump and a little hole to shove a small attachment in when it’s almost full so you don’t lose all your air while closing it. Also my main point is READ. THE. DIRECTIONS!! Well and also to save this poor pool. Mine has been aired up 10 hours and filled with water. It is ready for tomorrow!!