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Customer reviews for Member’s Mark Elegant Family Pool, 10' for
Member’s Mark Elegant Family Pool, 10'
4.2 out of 5 stars
stars
1,835 ratings731 reviews
  1. 5 stars70% (1,292)
  2. 4 stars7% (129)
  3. 3 stars4% (82)
  4. 2 stars5% (83)
  5. 1 star14% (249)

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Showing 141-150 of 731 reviews
May 21, 2021
Reviewer name: Amanda
1 out of 5 stars
1 out of 5 stars review

Could be great

The size of this pool is greater for toddler/younger kids. Ours didn't hold air, the seats and the back rest was fine it was both of the big pool sections that kept deflating. I was hoping it was just a fluke but after reading a lot of recent reviews it seems to be a common issue. Sadly we returned it and got a different pool because I didn't want to bother with it happening again

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Hello Amanda, thank you for sharing your experience. We regret the disappointment. In the future, please feel free to contact our consumer care team, at 888-919-0070 or 'warranty@polygroup.com', if you have questions about the Member's Mark Elegant Family Pool (KB0819000121). Best regards, Polygroup Manufacturer

Jul 27, 2023
Reviewer name: SuFr
1 out of 5 stars
1 out of 5 stars review

Defective!

Definitely don't recommend this pool. We got it as a gift and after about an hour, there were holes that appeared in the bottom. They were perfect circles, evenly spaced in pairs, almost like someone took a giant hole punch to the bottom. I looked at it more and found there were other circles imprinted in the bottom that were ready to pop out at any second as well. Contacted customer service and they were no help, so now we are stuck with sad kids and a gift we have to throw away.

Helpful?2JKVQ0HONUQZ13927123649
reply from Member's Mark

We are sorry for your experience with the pool. Please know you can exchange or return it for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee. Please contact Member Support at (888) 301-0332 if you continue to have problems and need further assistance.

Jun 26, 2024
Reviewer name: davpen6971
5 out of 5 stars
5 out of 5 stars review

Perfect Pool

Great pool for my wife and I to sit and cool off and have drinks. lol JUST make sure you get the air fill port caps pushed in all the way. As I read the reviews about the air leaking out, We just took our chance, and the pool has been up now for 2 weeks with water in it, and all tight seem to hold air fine.

Helpful?2JKVQ0HONUQZ13927123649
Mar 13, 2022
Reviewer name: Stef
4 out of 5 stars
4 out of 5 stars review

Loved it

This pool lasted all summer for us last year with twin toddlers. It was fantastic! Down sides were that it was difficult to drain it in the yard without propping something underneath it to let water escape and the plug kept falling into the hole…so I got frustrated trying to keep it clear of there that ultimately I yanked it too hard and I made a tear near the plug. We patched it and it still lasted through the season, but it’s time for a new one since it was so great the first time.

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Our consumer care team is available, at 888-919-0070 and warranty&#64;polygroup.com,<br />to assist you, if you have other questions. <br />Best regards, Polygroup Manufacturer

Jul 22, 2022
Reviewer name: roxxie0729
5 out of 5 stars
5 out of 5 stars review

Purchased this for my grandchildren, both age 6. They love it. I've left the water in for 2 days and the pool held up. The number of comments on here regarding inflating issues or puncture issues do no apply to me. My g'kids play with their toys in this pool and I've not had one puncture or issue with deflating. As far as inflating, I have an electric pump, works great with the larger nozzle. Pull out plug completely. Inflates in seconds. Hope this helps.

Helpful?2JKVQ0HONUQZ13927123649
Jun 8, 2021
Reviewer name: Amy
5 out of 5 stars
5 out of 5 stars review

AWESOME SUMMER POOL

Bought this pool to let my 3 kids play in & cool off in. Also bought it for myself to sit back and relax in the sun while they played. I see all these bad reviews & I don’t get it, this pool aired up sooooo easily with our shot vac & stayed aired up the entire use. We drained it and let it air dry and now it’s sitting in the garage aired up waiting for the next pool day!

Helpful?2JKVQ0HONUQZ13927123649
Jun 26, 2022
Reviewer name: Mommamoore
3 out of 5 stars
3 out of 5 stars review

Didn't hold air

The bottom ring deflated after blowing it up for the first time. Thought it was a fluke and aired it back up and the bottom doesn't hold air at all and the top ring feels less infated as well. Not sure if there is a hole in it or if it has something to do with the valves.

Helpful?2JKVQ0HONUQZ13927123649
Jul 14, 2024
Reviewer name: KimB
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Perfect size for my pup and I to cool off.

Love this Pool

Helpful?2JKVQ0HONUQZ13927123649
Sep 6, 2022
Reviewer name: Lindsey
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great family lounge pool

Very nice and roomy

Helpful?2JKVQ0HONUQZ13927123649
Apr 6, 2022
Reviewer name: jenbeam
1 out of 5 stars
1 out of 5 stars review

How bad could a blow up pool be??

Bad. I followed the instructions to inflate said pool and it took a long time (reviews had warned of this). I filled it per the instructions and let it be. I checked about 2 hours later and 1 portion is completely deflated , allowing water to flow out :( it has flooded my yard. It came in such a small box I could fit it in my little car but now that it’s all wet and full of grass it would be impossible to return. There are no apparent leaks and I laid out the pool gently making sure to follow directions.

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Dear Valued Consumer, <br />On behalf of Member&#39;s Mark, thank you for telling us about your situation. Please contact our consumer care team, at 888-919-0070 or &#39;warranty&#64;polygroup.com&#39;,<br />for assistance with your Family Pool. <br />We are here to help. Best regards, Polygroup Manufacturer