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Customer reviews for Member’s Mark Elegant Family Pool, 10' for
Member’s Mark Elegant Family Pool, 10'
4.2 out of 5 stars
stars
1,784 ratings685 reviews
  1. 5 stars70% (1,253)
  2. 4 stars7% (125)
  3. 3 stars5% (81)
  4. 2 stars5% (81)
  5. 1 star14% (244)
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Showing 141-150 of 685 reviews
Jun 16, 2022
Burcham
5 out of 5 stars review

The BEST POOL!!

The BEST POOL!! We have had this pool and since 2019! My boys love it! Heck we all even get into cool off! It’s a great purchase! We have never had issues with air leaking. We have even let it stay out over night to use the next day. Still inflated and filled with water.

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May 27, 2023
Pool
1 out of 5 stars review

Deflated after 1st use.

I inflated this pool for the 1st use. It did not hold air. Thinking this was user error, I inflated it again, a few hours later the pool was deflating again. I tried 4 more times assuring that the valves were all closed tightly, it still deflate. This pool doesn’t even last for one use. Very frustrating!

Helpful?2JKVQ0HONUQZ13927123649
reply from Member's Mark

We are sorry for your frustration as this is not the quality expected from Member's Mark. Please know you can return this item anytime as part of the Member's Mark 100% Sataisfaction Guarantee.

Jul 5, 2023
Grams
5 out of 5 stars review

Nice pool

Bought it for granddaughters age 18 mo to 6 years. Nothing on my property is flat. So it is set up on 2 tarps bc of gravel. Works out bc we have a deeper end for big girls and shallow end for baby. Been up for 2 weeks. We put a floater in it and add arm and hammer baking soda so we are not emptying often and cover with tarp. Will be adding more air due to heat. But great investment even if it only lasts this summer.

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Apr 15, 2025
MYOB
1 out of 5 stars review

Don't waste your 💰 money

I purchased this pool last year. After the 1st use it ripped, we repaired it and it didn't hold. I purchased another one (same thing happened to the 2nd one) Ill save you the money and trouble, you know how they saying goes.... You get what you pay for¿? well it's very true with this. Do yourself a favor and spend the money on something better!!!!

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Hello, we are sorry to hear the product did not meet your desired expectations. Please know you can exchange or return it for a full refund as part of the Member's Mark 100% Satisfaction Guarantee. You can contact Member Support at (888) 301-0332 for further assistance.

Apr 23, 2022
Robind
1 out of 5 stars review

It should at least last long enough to get in it

Blew it up but it wouldn't get firm. We started to fill it with water, thinking the pressure from the water would sturdy it up. WRONG! Faulty and leaking air right out of the box. Upon closer inspection we discovered two holes. What a waste of time, water and effort. I would rather pay 2 to 3 times the cost for a quality product. I would be happy to get one season out of it, even at a higher price. But not even a single use is pathetic. I would think Sam's Club purchasers would be more selective about the quality of the products they carry.

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Hi Robind, Thank you for leaving a review. We are sorry to hear that you didn't have a good experience with our product. Please know that all Member’s Mark items carry a 100% member satisfaction guarantee https://www.samsclub.com/content/terms-and-conditions#satisfaction-guarantee. If you need a replacement part, give us a call toll-free at (888) 301-0332 from 7 a.m. to 11 p.m CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the product UPC and/or the product description ready to provide to our Member Care Professional.

Apr 15, 2023
GTO
5 out of 5 stars review

Great little pool

This is a great little pool at this price. Our 3 year old and 18 month old thoroughly enjoyed times in the pool last summer. As did a 42 and 37 year old😀. Liner held up well and the pool retained air just fine. I used a pump for an air mattress and it filled it up in about 10 minutes. You have

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Jun 8, 2021
readthedirectionssmh
5 out of 5 stars review

SAVE THE POOL!!!

I don’t ever do reviews but I do usually read them to determine the worth of a product and also weed out the bad reviews that have absolutely nothing to do with the product itself. You know, the ones that give it a 1 star because their mailman dented the box SMH. Or the ones that didn’t read the directions and now think their product is faulty. I would almost guarantee that none of these pools had holes but the unhappy owner didn’t close the inflation valve as directed BEFORE putting air in it. One review said the valves were way too big and wouldn’t keep air in SMH. Clearly he didn’t examine close enough or read the directions. I wish I could attach a picture of the directions. I also hope the previous unhappy purchasers would come back and read this or better yet the product maker could use this to give insight to those having trouble. So for those interested if you look closely at the valves after you unfold the pool you must open ALL of them, there are TWO (one big and one little) in each valve. You MUST pop them BOTH outward and push the large plug back in all the way closed. It’s kind of a tight fight so to not leak any air. They were NOT closed when you opened the box!!! Also there is a big valve hole to use a wide pump and a little hole to shove a small attachment in when it’s almost full so you don’t lose all your air while closing it. Also my main point is READ. THE. DIRECTIONS!! Well and also to save this poor pool. Mine has been aired up 10 hours and filled with water. It is ready for tomorrow!!

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May 28, 2024
mwal
1 out of 5 stars review

Top layer does not stay inflated

We always buy one of these pools every summer. It is a great size and price point for our family. Last year we had issues with the top layer staying inflated. We thought it was a fluke or a nad batch. But we purchased a new pool for this summer in April and just took it out for the first time this weekend and again the top layer keeps deflating after only one use. It seems to be an ongoing issue for others as well and is so disappointing. It seems like there may be an issue with the plug or something.

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reply from Member's Mark Team

We are sorry for this experience with the pool, mwal. Please know you can exchange or return it for a full refund as part of the Member's Mark 100% Satisfaction Guarantee. You can contact Member Support at (888) 301-0332 for further assistance.

Jun 21, 2022
Disappointing
1 out of 5 stars review

Haven’t been able to use it!

Tried inflating this but it won’t hold air! Straight out of the box and haven’t even use it yet! I initially got it fully inflated but the bottom portion started going flat and then the entire pool was flat within an hour and all my water leaked! I can’t seem to find any significant damage or an area to repair with a patch. It’s out of stock now so I can’t even do an exchange in case this is just a fluke defect. So disappointed!!!

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Jun 19, 2022
Kmblac01
1 out of 5 stars review

Poor quality

I filled this pool up and discovered a hole in the bottom liner. I patched it. Filled it up again and there was a hole in a seat. I patched it. Filled it up and it didn't hold air. I am throwing it away and buying a pool somewhere else. I don't recommend this one at all.

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