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Customer reviews for Member’s Mark Elegant Family Pool, 10' for
Member’s Mark Elegant Family Pool, 10'
4.2 out of 5 stars
stars
1,835 ratings731 reviews
  1. 5 stars70% (1,292)
  2. 4 stars7% (129)
  3. 3 stars4% (82)
  4. 2 stars5% (83)
  5. 1 star14% (249)

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Showing 131-140 of 731 reviews
Jun 30, 2024
Reviewer name: Claire
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Pool Had Several Small Holes

This would be a really great pool. Unfortunately, when we opened it and tried to fill it the first time, we noticed several (at least 5) small holes which caused the pool to slowly deflate. I would love to try another one, but I'm afraid of the same problem.

Helpful?2JKVQ0HONUQZ13927123649
Jul 4, 2024
Reviewer name: Emily
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Poorly manufactured

So bummed…. First one had a leak in the seam and leaked water upon setup. Bought a second one, after trying to refill now this one is leaking too! It is no longer available. Spent the time and money leveling sand, putting a proper tarp under and ontop and now have no pool

Helpful?2JKVQ0HONUQZ13927123649
Jun 22, 2021
Reviewer name: Vegasjule
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great!

Good size for the fam. My kids like it better than the 10 x 6 that we usually buy. I think because theres more space to spread out-- or there seems to be. Its not as deep, but still deep enough to have fun and cool off. And that lack of depth makes it a little more manageable for me to empty, clean and refill.

Helpful?2JKVQ0HONUQZ13927123649
Jun 23, 2024
Reviewer name: Anonymous
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Pool Review

Good size and easy to fill. Downsides are, it needs to be filled every other day with air. It doesn’t totally go flat, but it does need air. Also, the floor is incredibly slippery. We clean ours every day and it just stays slippery. But it’s a good pool for the price.

Helpful?2JKVQ0HONUQZ13927123649
Jul 16, 2024
Reviewer name: Slacey
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

So perfect!!

Best pool ever! I purchased one for my granddaughters and we used it once. It was very nice. My two daughters and close friend wanted one so we ordered four total. Easy to set up and fill only took about 40 minutes. It’s big enough for three children. They were in the pool all day. We left it up and decided to change it in the a.m. It was perfectly clean and warmer so we decided not to it. Next day, still full and changed half. Still clear and full. I don’t know how but it’s an amazing pool. No hassles just play.

Helpful?2JKVQ0HONUQZ13927123649
Jul 1, 2024
Reviewer name: Angelica Reyes
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

NOT WORTH IT EVEN THOUGH IT"S CHEAP

I stupidly purchased this for a 2nd time since the first time the bottom ring had a puncture after one use. I thought the grand kids were just too rough in it. Got the 2nd one, filled it up with air and water, only for it to not hold air again. Won't buy again.

Helpful?2JKVQ0HONUQZ13927123649
Jul 27, 2023
Reviewer name: SuFr
1 out of 5 stars
1 out of 5 stars review

Defective!

Definitely don't recommend this pool. We got it as a gift and after about an hour, there were holes that appeared in the bottom. They were perfect circles, evenly spaced in pairs, almost like someone took a giant hole punch to the bottom. I looked at it more and found there were other circles imprinted in the bottom that were ready to pop out at any second as well. Contacted customer service and they were no help, so now we are stuck with sad kids and a gift we have to throw away.

Helpful?2JKVQ0HONUQZ13927123649
reply from Member's Mark

We are sorry for your experience with the pool. Please know you can exchange or return it for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee. Please contact Member Support at (888) 301-0332 if you continue to have problems and need further assistance.

Jun 26, 2024
Reviewer name: davpen6971
5 out of 5 stars
5 out of 5 stars review

Perfect Pool

Great pool for my wife and I to sit and cool off and have drinks. lol JUST make sure you get the air fill port caps pushed in all the way. As I read the reviews about the air leaking out, We just took our chance, and the pool has been up now for 2 weeks with water in it, and all tight seem to hold air fine.

Helpful?2JKVQ0HONUQZ13927123649
May 18, 2022
Reviewer name: 22my
3 out of 5 stars
3 out of 5 stars review

Last season it was 5 stars, this year, maybe 2.

We loved this pool last year. We bought it early in the season and used it all summer. At the end of season we disposed of it. This year, two months ago, we bought a new one. It only lasted three plays before getting a hole and not being usable again. Just bought another one last week and only used it one time before it started deflating. What happened this season? So disappointed.

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Thank you so much for taking the time to leave a review and feedback of your experience! We are very sorry to hear that it’s not holding the Air. All Member’s Mark items carry a 100% member satisfaction guarantee. Please give us a call toll-free at (888) 301-0332, from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays, for assistance with your Member's Mark Elegant Family Pool.

Mar 13, 2022
Reviewer name: Stef
4 out of 5 stars
4 out of 5 stars review

Loved it

This pool lasted all summer for us last year with twin toddlers. It was fantastic! Down sides were that it was difficult to drain it in the yard without propping something underneath it to let water escape and the plug kept falling into the hole…so I got frustrated trying to keep it clear of there that ultimately I yanked it too hard and I made a tear near the plug. We patched it and it still lasted through the season, but it’s time for a new one since it was so great the first time.

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Our consumer care team is available, at 888-919-0070 and warranty&#64;polygroup.com,<br />to assist you, if you have other questions. <br />Best regards, Polygroup Manufacturer