Oral-B is continuously improving floss materials to ensure the best products reach you. As a result, we transitioned to a new microtextured floss fiber that flexes to reach tight spaces and slides easily between teeth while effectively, comfortably, and powerfully removing plaque between teeth and gently below the gum line. With the many quality checks in place, floss shredding and getting stuck between teeth isn't what we'd expect. Safety is our top priority, and all our products are thoroughly evaluated to be safe when used as directed. We agree it is best to discontinue using the floss if it's causing discomfort and getting stuck between teeth. So we can learn more about your experience and help you find the best floss for your smile, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We stand behind providing only the best products for our users. As a result, we've transitioned to a new microtextured floss fiber that flexes to reach tight spaces and slides easily between teeth while effectively, comfortably, and powerfully removing plaque between teeth and gently below the gum line. This floss also has a light coating of natural wax for improved grip. So we can learn more about your experience with the new All-In-One Floss and what didn't meet your expectations, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We understand how frustrating it is when your floss breaks. This isn't something we'd expect as our products go through many quality checks to ensure they reach you in the best possible condition. We're sorry this wasn't the case with your recent purchase. When you have a moment to chat, please give us a call at (800) 566-7252 so we can help find the right floss for you.

We are constantly striving to improve our great line-up of products and can understand the disappointment when a product that you have come to rely on for your oral care is changed. Whenever making changes to our products, we do thorough market research and consumer testing in the hope of bringing you products you will love, and we are disheartened that you are not enjoying our new Cleantech Floss as much as our previous version. While many of our flosses have made the transition to this new fiber, we would like to recommend giving our Oral-B Essential Floss a try, as this is still made with its original formula. So we are better able to assist you as well as get additional information to our Quality Team, we encourage you to give us a call at (800) 566-7252.