Oral-B is continuously improving floss materials to ensure the best products reach you. As a result, we transitioned to a new microtextured floss fiber that flexes to reach tight spaces and slides easily between teeth while effectively, comfortably, and powerfully removing plaque between teeth and gently below the gum line. With the many quality checks in place, floss shredding and getting stuck between teeth isn't what we'd expect. Safety is our top priority, and all our products are thoroughly evaluated to be safe when used as directed. We agree it is best to discontinue using the floss if it's causing discomfort and getting stuck between teeth. So we can learn more about your experience and help you find the best floss for your smile, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We stand behind providing only the best products for our users. As a result, we've transitioned to a new microtextured floss fiber that flexes to reach tight spaces and slides easily between teeth while effectively, comfortably, and powerfully removing plaque between teeth and gently below the gum line. This floss also has a light coating of natural wax for improved grip. So we can learn more about your experience with the new All-In-One Floss and what didn't meet your expectations, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We understand how frustrating it is when your floss breaks. This isn't something we'd expect as our products go through many quality checks to ensure they reach you in the best possible condition. We're sorry this wasn't the case with your recent purchase. When you have a moment to chat, please give us a call at (800) 566-7252 so we can help find the right floss for you.

We know how important it is to have a floss you love, and are sorry you're unhappy with the recent changes to our Comfort Plus Floss. Please know, we have many safety checks in place to ensure our products are safe to use as directed. If you've experiencing pain, we recommend you discontinue using this floss. Oral-B is always improving materials and looking to ensure that we deliver the best products. As a result, we’ve transitioned to a new microtextured floss fiber that’s still strong and shred resistant. So that we can learn more and help you further, please give us a call at (800) 566-7252.

That does sound frustrating! This can happen when the floss comes into contact with a rough tooth or surface. We'd be happy to help you further, please give us a call at (800) 566-7252.