The Oral-B All-In-One Floss you purchased may feel a little different than the Oral-B All-In-One Floss you've purchased in the past. We continue improving our flossing materials to ensure the best products reach you. As a result, we transitioned to a new microtextured floss fiber that flexes to reach tight spaces and slides easily between teeth while effectively, comfortably, and powerfully removing plaque between teeth and gently below the gum line. This floss also has a light coating of natural wax for improved grip. With the many quality checks we have in place, floss shredding easily isn't what we'd expect. So we can learn more about your experience and help further, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

Katherine, we know how important it is to have a floss you love, and are sorry you're unhappy with the new design. Please know, there are many quality checks in place to ensure only the best products reach you. Oral-B is always improving materials and looking to ensure that we deliver the best products. As a result, we’ve transitioned to a new microtextured floss fiber that’s still strong and shred resistant. So that we can learn more and help you further, please give us a call at (800) 566-7252.

We know how important it is to have a floss you love, and are sorry you don't care for the recent changes to our All-In-One Floss. We have many quality checks in place to ensure our products reach you in top condition. Oral-B is always improving materials and looking to ensure that we deliver the best products. As a result, we’ve transitioned to a new microtextured floss fiber that’s still strong and shred resistant. So that we can help you further, please give us a call at (800) 566-7252.

We’re sorry to hear this, Robert, as we have many quality checks in place to ensure that you can enjoy a smooth flossing experience with this floss. As well, our new micro-textured fiber is designed to slide between tight spaces with ease, while also being comfortable to use. Our floss has also been thoroughly evaluated to be safe when used as directed. We’ll be sure to share your comments with our team, and we do recommend that you discontinue use of this floss if it’s getting stuck between your teeth. It may be helpful to know that our Satin Tape, Satin Floss, and Essential Floss remain unchanged and don’t feature our new material, and you may be interested in giving one of these floss versions a try. So that we can learn more and gather some additional details for our Safety and Quality Teams, please give us a call at (800) 566-7252 when you have a moment.

Thank you for taking the time to share your thoughts with us, Mark. We never want you to feel disappointed about our floss, and we apologize that the recent change to our CleanTech floss fiber hasn’t met your expectations. We’ll share your message with our Quality Team. Oral-B continually improves its materials and strives to deliver the best products. As a result, Oral-B is now using a micro-textured CleanTech floss fiber, designed to be shred-resistant, strong, and gentle. Please be assured that all our floss products undergo thorough testing throughout the manufacturing process to ensure they provide an enhanced flossing experience. We’re sorry this wasn’t the case with your recent purchase. Please call us at (800) 566-7252. We want to learn more to assist you best and help find a floss that fits your dental needs.