Thank you for sharing your feedback on our Pantene Pro-V Coconut Milk and Shea Butter Shampoo. We’re delighted to hear that you enjoyed the scent. However, we’re disappointed that you didn’t notice any difference in your hair. Please know that our mission is to create products that provide great results for our consumers. We regret that this product did not meet your expectations, and we will pass your experience along to our Quality Assurance Team, as well as the rest of our Pantene Team. In the meantime, we would appreciate the opportunity to speak with you further about what occurred and to help you find the right product for your hair concerns. Please give us a call at (800) 945-7768 or send us an email through the Contact Us page on our website.