Thank you for getting in touch about our Pantene Pro-V Nourishing Shampoo with Coconut Milk and Shea Butter. We're disappointed in hearing that the product doesn't seem to work for your hair type. We've thoroughly tested our products to ensure they deliver the benefits we advertise, so your report is unexpected. Please be assured that we are sharing it with the rest of our team. We'd like to learn more about your experience so that we can better assist you. Please give us a call at (800) 945-7768 or email us through our Contact Us Page.