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Customer reviews for Lifetime Adventure Tower Swing Set Playset for
Lifetime Adventure Tower Swing Set Playset
4.5 out of 5 stars
stars387 ratings386 reviews
  1. 5 stars75% (292)
  2. 4 stars13% (50)
  3. 3 stars1% (5)
  4. 2 stars4% (14)
  5. 1 star7% (26)

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Showing 291-300 of 386 reviews
May 16, 2018
Whitemamba
5 out of 5 stars review

Awesome Playset!

[This review was collected as part of a promotion.] We have had this abyear now and our kids love it. There's lots of different ways to play and they have a blast. I elected to build it myself, this is a two man job. I did it by myself and really could have used some help. When I got stuck I called support and they were great. Would be nice if it came with 3 anchors, one for the tower and each A frame leg. As with lifetime, what a great playset!

Review from lifetime.com
Helpful?3P0YEOOSZR0K13914015074
Jul 18, 2023
Disappointed customer
1 out of 5 stars review

Rust within 2 weeks

We are extremely disappointed that our playlet is already rusting. Water seeps in between the areas where metal is attached to metal and is impossible to dry out. This is after we covered all metal pieces with rust prevention spray during assembly. We chose this playset because it was supposed to be less maintenance than wood but that was a huge mistake. Of course the Lifetime website does not allow you to add photos or else I could show you the numerous spots and joints this thing is already rusting. I can only hope someone from Lifetime will reach out ASAP and try to make this right.

Review from lifetime.com
Helpful?3P0YEOOSZR0K13914015074
reply from Reviews

We’re sorry to hear that your playset is rusting. Earlier versions of our playsets were built with non-galvanized, powder-coated steel, but we’ve since upgraded to galvanized steel for significantly improved rust resistance and long-term durability. This change was made in direct response to customer feedback, and we’re confident it will provide a better experience for future customers. If you purchased an earlier version and are experiencing rust issues, we want to help. Please reach out to our Customer Service team so we can work with you to make this right. They can be contacted through Live Chat on our website (lifetime.com) Monday-Friday, or over the phone Mondays, Tuesdays, and Thursdays at (800) 225-3865. They can also be reached by email at customercare@lifetime.com. Customer Service hours are from 7:00 am to 5:00 pm (MT). We appreciate your feedback and are committed to standing behind our products.

Mar 22, 2018
Tifmeyers
5 out of 5 stars review

Love it!

I bought this three years ago. My girls love it and I bought it because metal is supposed to last longer then wood. Some random metal has started to rust like on the swing chains and a small part on a support bar but lifetime has stood behind their product for that reason I am giving it 5! I love lifetime and a company that stands behind their products. I won’t buy anywhere else for my outdoor stuff.

Review from lifetime.com
Helpful?3P0YEOOSZR0K13914015074
Feb 7, 2018
Mike
5 out of 5 stars review

Best Customer Service Ever

Kids love the Adventure Tower playset. Purchased it at Sam's Club was missing the a part. Provided model number to Lifetime customer service, missing part shipped no questions asked. We have a wooden playset before this is much better and less parts to assemble. Great Product.... Better yet, Great Customer Service..

Review from lifetime.com
Helpful?3P0YEOOSZR0K13914015074
Feb 20, 2021
Impressed
1 out of 5 stars review

Worthless Pile of Rust / Scrap Metal

We purchased this when we moved into our current home in December of 2018. We live in the arid dry desert of west Texas but, like a lot of people, we have a sprinkler system in our yard. This playground started to rust within days of it being assembled, and now it is so corroded it is unsafe to play on. Weld seams have rusted through and broke off of the frame, screws have pulled out of rusted steel, the mounting holes for the ladder have disintegrated. The coating system on the metal is too thin, and all the contact from dissimilar metals has caused massive galvanic corrosion issues. Lifetime apparently means you get 2 years out of it if it ever gets wet. I would hate to see one that is used in a humid area where it rains.

Review from lifetime.com
Helpful?3P0YEOOSZR0K13914015074
reply from Reviews

We’re sorry to hear that your playset is rusting. Earlier versions of our playsets were built with non-galvanized, powder-coated steel, but we’ve since upgraded to galvanized steel for significantly improved rust resistance and long-term durability. This change was made in direct response to customer feedback, and we’re confident it will provide a better experience for future customers. If you purchased an earlier version and are experiencing rust issues, we want to help. Please reach out to our Customer Service team so we can work with you to make this right. They can be contacted through Live Chat on our website (lifetime.com) Monday-Friday, or over the phone Mondays, Tuesdays, and Thursdays at (800) 225-3865. They can also be reached by email at customercare@lifetime.com. Customer Service hours are from 7:00 am to 5:00 pm (MT). We appreciate your feedback and are committed to standing behind our products.

Sep 10, 2017
Illinois matt
5 out of 5 stars review

Couldn't ask for more!!!

I bought a swingset a little over a year and my swings rusted. They didn't question me or ask me to pay for shipping back like other companies. They just sent me new ones at no cost! I can't say enough great things about their products or customer service. If there is a lifetime product out there buy it and you won't be unhappy. They truely appreciate and value their customers.

Review from lifetime.com
Helpful?3P0YEOOSZR0K13914015074
May 1, 2020
MichelleK
2 out of 5 stars review

After 3 years it’s rusted through

We bought the set in December of 2016 and 2 years later parts of the tower were completely rusted through. I contacted costumer service and was told that rust was not covered in the warranty and I could purchase replacement parts. Now, things are worse and a piece under the tower has fallen off and I am concerned about the safety. I would have expected a play set at this price point would not start deteriorating so quickly.

Review from lifetime.com
Helpful?3P0YEOOSZR0K13914015074
reply from Reviews

We’re sorry to hear that your playset is rusting. Earlier versions of our playsets were built with non-galvanized, powder-coated steel, but we’ve since upgraded to galvanized steel for significantly improved rust resistance and long-term durability. This change was made in direct response to customer feedback, and we’re confident it will provide a better experience for future customers. If you purchased an earlier version and are experiencing rust issues, we want to help. Please reach out to our Customer Service team so we can work with you to make this right. They can be contacted through Live Chat on our website (lifetime.com) Monday-Friday, or over the phone Mondays, Tuesdays, and Thursdays at (800) 225-3865. They can also be reached by email at customercare@lifetime.com. Customer Service hours are from 7:00 am to 5:00 pm (MT). We appreciate your feedback and are committed to standing behind our products.

Oct 20, 2017
Julesjen
5 out of 5 stars review

We love it!

[This review was collected as part of a promotion.] We bought this play set for our grand babies about a month ago. They just love it. We’ve had story time inside the “Princess Castle” area and look forward to many years of memories. Maybe grandma will even go down the slide...

Review from lifetime.com
Helpful?3P0YEOOSZR0K13914015074
Jun 7, 2020
Crista
1 out of 5 stars review

Rusted and ruined in no time!

I bought this play set thinking metal would endure better than wood! I was sorely mistaken! The whole thing is rusting at all the critical joints making it beyond a safety hazard and the warranty conveniently does not cover rust! I live in Kansas so it isn’t even like we are an intensely humid climate or overly rainy. Magnificent waste of money and will NEVER purchase from the company again!

Review from lifetime.com
Helpful?3P0YEOOSZR0K13914015074
May 12, 2019
Jenny
3 out of 5 stars review

Love this playset but rusted quickly

We love this playset but started rusting after a few months. It is two years old now and rust has taken over. Paying a little extra for stainless hardware would have made this a 5 star review. Unlike most playset, this is big enough for older kids, built sturdy, and super fun. A simple fix could give you a good 10 years out of set.

Review from lifetime.com
Helpful?3P0YEOOSZR0K13914015074