Thank you for your feedback. Safety is very important to us, and we’d like to clarify. This playset is tested to the ASTM F1148 Consumer Safety Performance Specification for Home Playground Equipment. It has been tested both internally and by an independent third-party facility and passed all requirements of the standard. ASTM F1148 applies to residential playground equipment and certain in‑home child‑care settings with limited numbers of children, but it explicitly does not apply to equipment used in public assembly settings, including licensed daycares. While the ASTM age range is 18 months to 10 years, this product is tested to 12‑year‑old weight limits and is intended for supervised residential use. We understand that state and licensed daycare regulations differ, and this playset is not designed or certified for licensed daycare or public playground use. Please feel free to contact us directly if you’d like to discuss this further. We can be reached at reviews@lifetime.com.

We're sorry to hear that your playset is rusting. This shouldn't be happening, especially since the the steel used to build our playsets are made with a weather resistant powder-coated finish that protects from cracking, warping, rot or splinters. It is made to be rust-resistant. However, we recommend using a rust treatment for extra protection a couple times a year, especially if you live in a high humidity climate. Try reaching out to our customer service experts. They can be contacted through Live Chat on our website (lifetime.com) Monday-Friday, or over the phone Mondays, Tuesdays, and Thursdays at (800) 225-3865. They can also be reached by email at customercare@lifetime.com. Customer Service hours are from 7:00 am to 5:00 pm (MT). *DC

We’re sorry to hear that your playset is rusting. Earlier versions of our playsets were built with non-galvanized, powder-coated steel, but we’ve since upgraded to galvanized steel for significantly improved rust resistance and long-term durability. This change was made in direct response to customer feedback, and we’re confident it will provide a better experience for future customers. If you purchased an earlier version and are experiencing rust issues, we want to help. Please reach out to our Customer Service team so we can work with you to make this right. They can be contacted through Live Chat on our website (lifetime.com) Monday-Friday, or over the phone Mondays, Tuesdays, and Thursdays at (800) 225-3865. They can also be reached by email at customercare@lifetime.com. Customer Service hours are from 7:00 am to 5:00 pm (MT). We appreciate your feedback and are committed to standing behind our products.