Purchased the Reserve Soft and my husband and I both loved the mattress initially. Soon after the 90 day return or exchange window expired we realized the Soft Pillowtop model was not the right fit for us. The top had started to compress and sag where we sleep and a hump between us started to form. My husband also began complaining the mattress was causing back discomfort each morning. When I reached out to Customer Service to explain our experience and that we would like to exchange our soft pillow top for the Medium non pillow top model I was told by the representative nothing could be done since the 90 day window for an exchange had passed and I could file a claim if the mattress sag was already greater than 1.5 inches. Considering S&F is a premium brand and we purchased their top end collection I had hoped for a different outcome when I called customer service and explained our experience.

[This review was collected as part of a promotion.] First off, I have to comment on the design. The mattress itself is just so beautiful I almost didn't want to cover it with a sheet! It's this beautiful blue and has a fun design on it. The material they used is also very soft. Now on to the mattress itself. The mattress was so comfortable! I wasn't sure if it was going to be too firm for me, but the medium was absolutely perfect. I felt like Goldilocks when she found the "just right" bed I slept like a baby (with 3 kids that's always a plus) and woke up without any weird kinks in my neck or any discomfort. I would absolutely recommend this bed!

[This review was collected as part of a promotion.] This mattress surprised me so much! I was scared when I sat on it how much it sinks in and it is definitely the softest mattress I've ever owned, but my sleep was amazing! It is so soft and you sink in quite a bit and as a side sleeper I thought it might not be comfortable all night. Instead of not being comfortable I had one of the most restful sleeps ever. Even my Oura ring next morning showed me that my sleep was excellent and that there was barely any movement all night.

[This review was collected as part of a promotion.] First, thank you to Stearns & Foster for sending me this Reserve Medium Tight Top mattress sample to test for an honest review. I must say, it has been an absolute game-changer for my sleep quality. As someone who values a good night's rest, this mattress has exceeded all my expectations. First and foremost, the level of comfort this mattress provides is simply unmatched. The medium-tight top strikes the perfect balance between plushness and support, cradling my body in just the right way. Whether I sleep on my back, side, or stomach, the mattress conforms beautifully to my body's contours, relieving pressure points and minimizing any discomfort. The craftsmanship of the Stearns & Foster Reserve is evident from the moment you lay down. The attention to detail in the design and construction is truly impressive. The premium materials used in its construction, such as the high-quality memory foam and coils, contribute to the overall luxurious feel of the mattress. Not to mention, the elegant aesthetic with the quilted top adds a touch of sophistication to my bedroom. Oh, and reportedly these are all handmade, which is evident from the craftsmanship. One of the standout features of this mattress is its exceptional motion isolation. I believe this could be due to the unique spring design in this mattress as well as the foam material used. I have a partner who tends to toss and turn throughout the night, but with this mattress, their movements hardly disturb my sleep anymore. It's made a significant difference in how well-rested I feel each morning. The edge support of the Stearns & Foster Reserve is top-notch. I can sit or sleep near the edge without worrying about rolling off or feeling unsupported. This is especially useful for those moments when I need to put on my shoes or just want to sit comfortably and read a book before bed. The overall temperature regulation of the mattress is excellent. I tend to sleep hot, but this mattress keeps me cool!

This mattress is hot and well, saggy. I am not that large but if I lie in the middle of the bed, I create a 4-6 inch impression which makes movement hard. I guess it is the memory foam that does that since it was not apparent at first. I have had a few back surgeries and need more support to keep my back in alignment.

Still under warranty and will not help us replace our mattress that has a two and a half inch sagging on each side where we sleep worst mattress and worst experience I have ever had in my life trying to get help to get a replacement mattress because it's still under warranty. Will never recommend having a sterns and Foster again they are the worst!!!! Worst experience that I've ever had in my life trying to get help to replace the mattress that is under warranty!

[This review was collected as part of a promotion.] This is a great mattress. It's supportive and still conforms to your body. I've slept much better on this mattress since night 1. It's thick, but not so thick that sheets are a problem to keep on. Doesn't get overly hot and has made me feel so much better in the morning.

Mattress was great for 1 month until suddenly a 6 inch deep by 3 foot long hole appeared in the center of the mattress. It's unusable now. I have tried every phone number and customer support email on the website dozens of times, no response. You can't talk to anyone. It's supposed to have a 10 year warranty. Bought from a large furniture store but they special ordered this mattress, not a Stearns and Foster dealer, so they won't help at all. Worst customer service ever. I'm ready to drive the mattress 12 hours to the factory and return it in person. I'm hoping to get a response from this review as nothing else works.

My mom and I both purchased mattresses through Ashley, thinking we just bought the best mattress on the market and for our price range. Wow were we wrong!! We filed claims and they offered us replacements which we accepted. Once receiving them, we discovered they were worse quality than our previous model. So over the next 6 months plus, they kept "replacing" our mattresses until I told them we are done rearranging our lives and house for more deliveries. They have done nothing to compensate us except to threaten with sending more mattresses. Please do not spend the money you will be wasting it! This is not what craftsmanship looks like!

[This review was collected as part of a promotion.] The Stearns & Foster Reserve Firm Pillowtop mattress is a game-changer for anyone suffering from back pain. From the moment I laid down on it, I could feel the exceptional support it offered to my spine. The perfect blend of memory foam and firm coils cradles my body's contours and alleviates pressure points. Waking up after a night on this mattress leaves me feeling refreshed and pain-free, ready to take on the day. Its superior motion isolation ensures uninterrupted sleep, even with a restless partner. Overall, the Stearns & Foster Reserve Firm Pillowtop is a must-have investment for anyone seeking a comfortable and effective solution to their back woes.