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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.1 out of 5 stars
stars
291 ratings194 reviews
  1. 5 stars66% (191)
  2. 4 stars11% (31)
  3. 3 stars7% (21)
  4. 2 stars4% (13)
  5. 1 star12% (35)

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Showing 171-180 of 194 reviews
Nov 18, 2024
Elise s
3 out of 5 stars review

Verified Purchase

Good…but…

Very comfy..too soft. Slept on it about 10 nights. I am better ofc on firmer mattress. Returned and go nectar medium.

Helpful?56MNVX2X80RL13911510295
reply from Performance Sleep Products

Hi Elise-<br /><br /> I am sorry to hear that the Member&#39;s Mark Hotel Premier Hybrid mattress did not meet your expectations. Sam&#39;s Club does offer our 100% Satisfaction Guarantee. Please use the link below for more information. Thank you for your review. <br /><br />https://www.samsclub.com/content/returns?xid&#61;ftr:return-refunds

Jan 15, 2025
MrsMarcum
5 out of 5 stars review

Excellent choice

Very happy with this purchase! I was a little worried about the "bed in a box" idea but its great quality and gives a good night sleep.

Helpful?56MNVX2X80RL13911510295
Feb 2, 2026
Webb
5 out of 5 stars review

Excellent

I purchased this bed with the adjustable base! Best money I’ve spent in a while. It’s been about a month but I am getting very good rest!

Helpful?56MNVX2X80RL13911510295
Jan 10, 2026
Lincoln
1 out of 5 stars review

Not worth it.

Painful after lying in it for an hour or so. I bought this a few months ago and was hoping I'd adapt to it but so far no good.

Helpful?56MNVX2X80RL13911510295
Nov 22, 2025
Michelle
5 out of 5 stars review

Love it!

Pleasantly surprised with this mattress. I was skeptical to purchase a box mattress but I’m definitely glad I did. The medium firmness is great to sleep on. We let it set up for 2 full days and it’s so comfortable, soft and cool.

Helpful?56MNVX2X80RL13911510295
May 12, 2026
anonymous
5 out of 5 stars review

amazing

I got the firm mattress and it's perfect: not insanely hard and certainly not squishy.

Helpful?56MNVX2X80RL13911510295
May 10, 2025
ttab
4 out of 5 stars review

Love it!!

This mattress is so comfortable, I can't wait for bed every night. My only complaint - it has a chemical smell. I'm hoping the smell will go away with time.

Helpful?56MNVX2X80RL13911510295
Nov 6, 2024
Kevin
5 out of 5 stars review

Verified Purchase

Love it!

Love it!

Helpful?56MNVX2X80RL13911510295
reply from Performance Sleep Products

Hi Kevin -<br /><br />We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Oct 25, 2024
George
5 out of 5 stars review

Verified Purchase

Have been using it after the purchase. Love it.

Great mattress

Helpful?56MNVX2X80RL13911510295
reply from Performance Sleep Products

Hi George-<br /><br />We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Jun 29, 2025
PowderPuff
1 out of 5 stars review

Would return if it wasn't a 100 mile drive

Purchased the medium and it is as to be expected for a bed in a box. However, the mattress is 6" smaller than a standard King sized mattress. Therefore, it does not fit correctly on the bed frame. Which is highly disappointing since the closest place to return is 100 mile drive.

Helpful?56MNVX2X80RL13911510295
reply from Member's Mark Team

We're sorry for this experience, PowderPuff, and we hope you will take advantage of the Member's Mark 100% Satisfaction Guarantee and exchange or return your mattress. If you need assistance, please contact Member Support at (888) 301-0332.