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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.2 out of 5 stars
stars264 ratings173 reviews
  1. 5 stars68% (180)
  2. 4 stars11% (28)
  3. 3 stars6% (17)
  4. 2 stars5% (12)
  5. 1 star10% (27)

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Showing 151-160 of 173 reviews
May 25, 2025
GG
3 out of 5 stars review

Members Mark

Ordered King Medium. This was my first hybrid bed in a box. I have had the mattress for 6ish months... i am a side sleeper. Female, 53, 165 pounds and 5'4. At first it was good...but now my hips and lower back are hurting me. BTW I take Aleve at night too. The mattress has nothing wrong with it...no sag or indent. Just not working for side sleeping.

Helpful?56MNVX2X80RL13911510295
reply from Member's Mark Team

Thanks for sharing your experience, GG, it sounds frustrating to deal with discomfort after initially liking your mattress. Since you're a side sleeper and have been experiencing hip and lower back pain after about six months, even though the mattress shows no visible sagging, it may be the firmness level that puts pressure on your hips. You can try a pillow between your legs for alignment, or you are eligible for a full refund with the Member's Mark 100% Satisfaction Guarantee. You can contact the Member Support at (888) 301-0332 for more information.

May 29, 2025
BeBe
3 out of 5 stars review

I would not recommend this mattress. It was shipped in oblong box torn and tossed. No label of top or bottom of mattress all wrapped in an abundance of thick tight plastic. Very heavy oblong cardboard box and rolled so much it was giving away and becoming rounded. Very difficult for 3 people to pick up and move. FEDX had difficulty also. The mattress has NO springs in the side edges of the mattress where you would sit on the side of the bed. If it does you cannot feel them and they do not support you. There are coils and springs in bottom of mattress where your footboard is at. These coils and springs are lumpy bowed out and hard bowed buldged on the side of the cloth of mattress. The mattress itself took much work to get it open out and placed on the bed. It smells like high amount of paint or chemicals has been poured into the room where it on the bed at. This is day 2 and the smell with a fan on and the windows open is overwhelming and cannot be good for you at all. This mattress soft touch and the material top covers are beautiful. The material and the quality of this mattress is wasted money. I would never recommend it to anyone. The struggle of it all and the quality that you paid for is NOT worth it. I am very disappointed and referred others to be members of Sams. This mattress is not Sams Members quality at all. To send back or take back this mattress is out of the question. I would have to buy box and No Way you can roll this mattress back up. Get 3 or more men to get it out of my home and then carry in what a trailer back to the store or Van. Very disappointed to say the least. Home smell is not worth your time for this mattress either. I will never buy another rolled up mattress in a box.

Helpful?56MNVX2X80RL13911510295
reply from Member's Mark Team

We apologize for this experience, BeBe and ask that you please contact Member Support at (888) 301-0332 so they can assist you with a refund or exchange.

Feb 2, 2026
Webb
5 out of 5 stars review

Excellent

I purchased this bed with the adjustable base! Best money I've spent in a while. It's been about a month but I am getting very good rest!

Helpful?56MNVX2X80RL13911510295
Jan 15, 2025
MrsMarcum
5 out of 5 stars review

Excellent choice

Very happy with this purchase! I was a little worried about the "bed in a box" idea but its great quality and gives a good night sleep.

Helpful?56MNVX2X80RL13911510295
Nov 18, 2024
Elise s
3 out of 5 stars review

Verified Purchase

Good…but…

Very comfy..too soft. Slept on it about 10 nights. I am better ofc on firmer mattress. Returned and go nectar medium.

Helpful?56MNVX2X80RL13911510295
reply from Performance Sleep Products

Hi Elise-<br /><br /> I am sorry to hear that the Member&#39;s Mark Hotel Premier Hybrid mattress did not meet your expectations. Sam&#39;s Club does offer our 100% Satisfaction Guarantee. Please use the link below for more information. Thank you for your review. <br /><br />https://www.samsclub.com/content/returns?xid&#61;ftr:return-refunds

Nov 21, 2025
Sonja
5 out of 5 stars review

Wonderful Mattress

This mattress is so soft yet firm! I get excited every time I go lay down! I just want to stay in bed all the time! It is a wonderful mattress.

Helpful?56MNVX2X80RL13911510295
Jan 10, 2026
Lincoln
1 out of 5 stars review

Not worth it.

Painful after lying in it for an hour or so. I bought this a few months ago and was hoping I'd adapt to it but so far no good.

Helpful?56MNVX2X80RL13911510295
Feb 11, 2026
RK
3 out of 5 stars review

Oder

Bought this 5 weeks ago and the oder still hasn't gone away.

Helpful?56MNVX2X80RL13911510295
May 10, 2025
ttab
4 out of 5 stars review

Love it!!

This mattress is so comfortable, I can't wait for bed every night. My only complaint - it has a chemical smell. I'm hoping the smell will go away with time.

Helpful?56MNVX2X80RL13911510295
Oct 25, 2024
George
5 out of 5 stars review

Verified Purchase

Have been using it after the purchase. Love it.

Great mattress

Helpful?56MNVX2X80RL13911510295
reply from Performance Sleep Products

Hi George-<br /><br />We are pleased to hear that you are happy with your purchase. Thank you for your review :)