Would have rated the king size hybrid mattress a 5 star except 1) It has a "cigarettes smoke" like odor for a month or so once it is taken out of the plastic wrapping 2) The sheets easily slide off due to the mattress being compressed when laying on it. Otherwise I love it!!!

Overall the mattress is nice and comfortable, however it is not a true king size mattress. The specs on the website list it as being 76x80, but it is only 77" long. When I put it in the bed frame I noticed a large gap at each end compared to our old mattress. My feet hang off the end. I guess that's how they offer the Sam's discount by removing 3 inches from every mattress.

Avoid at all costs. Mattress started to break down within weeks. And now I am dealing with customer service and that is a useless and extremely exhausting experience. Return started on 2-9 and it is 2-20 and I am still waiting for a call from the carrier. Have called Sam's Club 5 times now and each time am told ATI will contact you in 24 to 72 hours. Do not buy a mattress from Sam's. Quality is garbage and customer service is even worse!!!!

I've been trying to buy a mattress for 3 years. I've bought memory foam and I hate it due to it making my hips hurt and I sink so far down into the bed I have to climb out. I thought this would be a good choice as it's hybrid. No. I got it in a box all rolled up. Opened it and let it expand. I bought the ultra plush thinking it would be perfect. It has a zip cover on it and there was tons of slack like it was missing 1/4 of the mattress. The springs were sticking out really bad. I slept on it two nights and it caused horrendous back pain. I happened to have another 3inch memory foam mattress from a camper van I sold. I forced that mattress into the zip cover and I have salvaged it. No way was I going to try to return this as I would have probably had to haul it over an hour to my nearest Sam's Club. But it was NOT worth the over 400$ I spent on it. I do not recommend.

Wow! I was super worried about purchasing a bed online without trying it out. I have to say this is a great bed. we bought the firm version and it is perfect. It has all the features of a bed 30-40% more expensive. The firm bed is perfect for me (side sleeper, 200lbs, 6'5) The part that really sold me is Sam's return policy. They let you return at any time with no restrictions. I didn't return the bed because it was perfect, but I felt sure with my purchase!

This is our 3rd mattress in 4 months. Finally a winner! I am 130 lbs and no back or other issues. We first purchased the Nectar Premier mattress it was to soft. I had a backache from day 1 that never went away even during the day. Then we purchased a Serta perfect sleeper firm mattress. My back ache went away, but it was very hard. My shoulders hurt sleeping on my side. Absolutely no give at all in that mattress. Decided to take a chance and purchase this Sams Hotel Premier Hybrid medium mattress at Sam's Club. It's perfect! It is definitely comparable to a high-end mattress. Very comfortable and supportive without being to soft or firm. It does seem very cool to sleep on which was also important to us. My only negative which is minor to me is it should be 14 inches high but mine measures 13 inches. Hope it holds up for years.

This mattress is wonderful!! First good night of sleep in months. We both woke up rested with no back or knee pain. Should have gotten this a long time ago. Came well packaged. If you need to get some excellent sleep. You have to try this mattress - you will not be disappointed.

We ordered 2 Twin XL mattresses. Boxes claim to be Twin XLs but when we opened the boxes and allowed the mattresses to expand they measure as a regular Twin size mattress, 5 inches shorter than a Twin XL. All tags on the mattresses claim to be Twin XL.

This mattress killed my back. Was way too soft (I ordered the medium) and had to return before having it a week. The online return process has been a nightmare! It took 3 weeks for someone to pick it up and they said it will be another 2 weeks before I may possibly see my refund. I will never buy another large item online from Sam's Club again.

Wife and I bought the Medium version of this in store. This mattress feels like a plush and you sink in pretty deep while sitting. It is comfy while laying but a little to soft for us. We ended up ordering the Firm version online the next day. Will be returingin the Medium version once the other comes. Hopefully the Firm will serve us better.