Thank you for the review and feedback, njot! The metal handles will get hot and require a potholder to safely handle when exposed to prolonged heat.

We're sorry to learn your cooker has a scratch, Purple. Ceramic cookware will scratch so it is important to remember to use wooden or silicone utensils and to place it in a protective pad while storing. All Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned anytime.