We are sorry for your experience, Rose. To restore the non-stick performance, we recommend soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. Besides, we have some tips for you to care and use this cookware set. 1) Always use low to medium heat. 2) Allow the cookware to cool to room temperature before washing. 3）Avoid sudden temperature changes (thermal shock) with the cookware and lids. 4) Hand wash recommended though dishwasher safe.

We are sorry you are unhappy with the cooker, mustang. Please know you can exchange or return it anytime as part of the Member's Mark 100% Satisfaction Guarantee. Here are the important tips for you to protect this pan. 1) Always cook on low to medium heat. 2) Always cool down to room temperature before washing. 3) Hand washing recommended although dishwasher safe. 4) Avoid sudden temperature change ( Thermal Shock ) on the pan and lid. 5) When using gas, keep the open fire just touching the bottom of the pan and avoid the open fire climbing onto the cooker walls.

Our cookware features dual-riveted cast stainless steel handles specifically designed to remain cool and comfortable during cooking. However, it’s important to note that metal handles can become hot due to its nature when exposed to high oven temperatures or prolonged cooking. To ensure your safety, we highly recommend using potholders or oven mitts when handling the lids, pots, and pans to protect yourself from the heat.

We are sorry for this experience with the cooker, Stuart. A deep cleaning can help restore its performance. We recommend soaking the surface overnight in hot, soapy water and then thoroughly washing it the next morning.To maintain the superior nonstick performance of your cookware, we suggest the following tips: 1)Always cook in LOW TO MEDIUM HEAT, to avoid metal fatigue, warping, deformation, non-stick coating deterioration, chipping, and discoloration caused by high heat and thermal shock. 2) HAND WASHING RECOMMENDED though DISHWASHER SAFE. 3) Always cool down the cookware to room temperature before washing it to avoid any damage to the nonstick surface. 4) Also, we advise not allowing the open fire to climb on the wall. If you are still unhappy, please know the cooker can be returned for a full refund as part of the Member's Mark 100% Satisfaction Guarantee.

Please contact Member Support at (888) 301-0332, Erin, and we'll do our best to make this right for you.