Hi Mary, thank you for sharing this with us. We're surprised to hear you had this issue with this product; we always want you to be satisfied with your experience. If you'd like to share more and see how we can help, please give us a call at 1-877-413-3736 (Monday–Friday from 8am-5pm CT). Hope to hear from you soon.

We appreciate you sharing your review with us, Sandra. We're disappointed to hear about your experience and would like to speak with you to learn more about what happened. Please give us a call at 1-877-413-3736 (Monday–Friday from 8am-5pm CT) so we can help. Hope to hear from you soon.