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We always want you to feel protected when using our underwear, CPM, so we're disappointed to hear about your experience. We can assure you this isn't something we'd expect, and we'd like to learn more and see how we can try to help. When you have a moment, please give us a call at 1-877-413-3736 Monday–Friday from 8am-5pm CT so that we can speak to you personally about your what happened. Thank you.