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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.1 out of 5 stars
stars
306 ratings205 reviews
  1. 5 stars65% (198)
  2. 4 stars10% (31)
  3. 3 stars8% (23)
  4. 2 stars4% (13)
  5. 1 star13% (41)

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Showing 61-70 of 205 reviews
Apr 14, 2026
Reviewer name: OCD help
5 out of 5 stars
5 out of 5 stars review

So comfortable!!

You guys this mattress is like sleeping on a cloud. It keeps me cool it’s soft yet firm in someplace. It’s just like what my back needs very easy to get out of the box. The box was a little crushed when it came to my house, but other than that, everything was in tapped very easy set up and so very comfortable!!! I’ll probably end up having to upgrade my children children’s beds to this brand

Incentivized Review
Helpful?56MNVX2X80RL13903307758
Nov 28, 2025
Reviewer name: Gator
2 out of 5 stars
2 out of 5 stars review

1 year review

1 year review of the medium mattress by a 230lb side sleeper: Month 1: Foam was is so thick, its cloud like. Felt more like a plush than a medium. Months 2-3: Perfect. Slept great. Months 4-5: Noticing the foam layers are beginning to lose their loft. Month 6: Foam is starting to bottom out, I began to feel the coil spring layer on my side. Months 8-9: Mattress foam was no longer providing any support. I felt as if i was sleeping on a firm coil spring bed. I began thinking I'm going to need a new mattress soon.. 12 months: Mattress has been replaced and now in the towns dump where it belongs. I had high hopes for this mattress but the long term just isn't there.

Helpful?56MNVX2X80RL13903307758
reply from Member's Mark Team

Thank you for sharing such a detailed account of your experience over the past year, Leroy. We’re glad the mattress provided comfort in the early months, but we’re truly sorry to hear that the support diminished over time and ultimately didn’t meet your expectations. We take durability concerns very seriously, especially for sleepers who need consistent support. Your feedback helps us identify where improvements are needed in our foam and coil design. We’d appreciate the chance to learn more about your experience and explore options that may better suit your comfort needs so please contact Member Support at (888) 301-0332.

Aug 31, 2024
Reviewer name: Ms D
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Get this mattress

This bed is a god sent from the moment I set it up and I slept in it that evening I have been able to sleep soundly. I have a few medical problems where I could not get comfortable sleep on any mattresses I was beginning to give up hope. I saw this frame and mattress in Sam’s Club and decided to give it a try. It also helped that it was on sale . when I tell you I haven’t slept as good in over three years it’s not a lie, came changer. get it today

Helpful?56MNVX2X80RL13903307758
reply from Performance Sleep Products

Hi Ms D-<br /><br />We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Dec 6, 2024
Reviewer name: SG
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Great Mattress!! Horrible FedEx Delivery!!

Ordered this mattress for my sister in San Antonio. FedEx showed it to be out for delivery for 4 days. Had to cancel the order and re-order for pick up because FedEx could never tell us where the mattress was. Sam’s really needs to rethink their delivery carriers.

Helpful?56MNVX2X80RL13903307758
reply from Performance Sleep Products

Hi SG - We are happy to hear that you are satisfied with your purchase. We appreciate your review and will communicate this shipping delay and apologize for this inconvenience.

Sep 4, 2024
Reviewer name: Jon
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

XL Twin Pair

We bought two of the XL Twin size to replace our King size mattress, and use them on a pair of matching adjustable bases. We’ve only had them a couple of weeks, but so far we're both happy with them! This 14" thich mattress works well with the adjustable base, though a thinner mattress might work better.

Helpful?56MNVX2X80RL13903307758
reply from Performance Sleep Products

Hi Jon -<br /><br />We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Aug 4, 2026
Reviewer name: Bo
1 out of 5 stars
1 out of 5 stars review

Don't buy this

This is the first time I've bought something from Sam's that was not as advertised, defective, and poorly made. Very disappointing...and it's taking a long time to return it.

Helpful?56MNVX2X80RL13903307758
Mar 14, 2026
Reviewer name: MICHAEL
3 out of 5 stars
3 out of 5 stars review

Plush is Soft. Maybe Medium is Better

Purchased King Plush Style. Wife is 130lbs and I am 200lbs. She is doing Well. I am feeling Sunk in already. Heavy Mattress. Overall Rate it a C. My hips when im on my back and side go in to far leaving my lower backside uncomfortable. I am 6ft tall so I'm not like im a huge guy. Unsure of this purchase. Maybe Medium would have been better.

Helpful?56MNVX2X80RL13903307758
Jul 25, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Not king sized

Read all the one star reviews and then read them again. This is not a good mattress, certainly not a luxury mattress. The size is not a true king size even though measurements are given. That means it doesn’t fit a king frame nor will king sheets fit right. And it’s not that comfortable. Good luck if you decide to buy it anyways.

Helpful?56MNVX2X80RL13903307758
May 29, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Terrible mattress, never expanded to its full size so fits loosely within its cover and coils start to protrude out. Sam’s only response was to bring back to store. Terrible product and Sam’s does not stand behind it.

Helpful?56MNVX2X80RL13903307758
Sep 26, 2024
Reviewer name: Nathan
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Mattress Upgrade

We bought this mattress about 3 weeks ago to replace a memory foam mattress. The Hybrid provides a much better support system with the springs while having the same feel up top with the memory foam. It has felt better every week we have had it.

Helpful?56MNVX2X80RL13903307758
reply from Performance Sleep Products

Hi Nathan - We are pleased to hear that you are happy with your purchase. Thank you for your review :)