Bought 2 of these for our new houses' guest rooms. After shopping around for a well priced mattress we chose these. Very pleased with the quality and price. Once out of the box we left them overnight to expand. They are very comfortable to lie on. I haven't slept overnight on them, but I have had a lie down to test them. I would buy them again for sure.

I purchased the Firm mattress and have had it about a month, and it has really made a difference in my sleep and helped greatly with my lower back pain. I would call it more of a medium firm, the memory foam top really adds to the comfort but there is a firm layer under that which adds great support. Sleeping on this mattress along with an adjustable base and I do not want to get out of the bed in the morning.

This is the 2nd time I have ordered a members mark twin xl mattress from Sam’s. The first time it was the 12” and this time it’s the 14”. Both times I received a mattress that was twin size not twin xl, contrary to what the box was marked as. I returned the 12” and now I will be returning this 14”. You cannot use a twin size comfortably on an adjustable split king bed or frame. It’s awful having the pillows falling behind the top of mattress all night. This mattress also has very little foam thickness on the springs, it’s only 4” thick on a 14” thick mattress. The mattress doesn’t even expand larger than 13”. I have enclosed photos of this. It’s so bad that the mattress cover is huge compared to the mattress. I enclosed photos of the length measurements along the top of the mattress and along the bottom of the mattress. Customer service states that the length is +-1” well this is 74” on the top and 77” on the spring side. I have 3” of space between the headboard and mattress with the bed set to flat and you can see in the photos that’s with the spring side up which is the longer of the sides, so compared to my husband’s side which is a foam mattress it’s a big difference. I don’t know what the other sizes of this mattress are like but the twin xl is awful. The springs are felt as the night goes on which I say is because of the lack of foam. This 14” also has less coils then then the 12” according to the product information for both mattresses. Save your money folks, this is not the bargain it seems.

The mattress was prefect at first but has seemed to lose its firmness in the 5 months I've had it. I purchased the medium but feels more like a soft at this point. Has anyone had this issue with theirs? Is the company willing to return the product for a firm in hopes that it will adjust to a Medium or stay firmer? I'm not a heavy person by any measure so the weight is not an issue.

I was nervous about purchasing a mattress online. But this mattress has been a great buy. I needed something that would reduce hip and lower back pain associated with side sleeping. After reading other reviews I decided to give it a try and am so glad I did!

No need for anyone to sleep on the mattress purchased at our local store for our guest room. Purchased the medium firmness %26 knew as soon as we sat down on it that the mattress was FAR too soft and had little structure to it. After reading several reviews that claimed it was like sleeping on a brick, we felt confident this would be a supportive mattress for our guest room. We didn't even place sheets on it and offer it to a guest to sleep on because it was so soft. The sides also sink low when sitting on them because there is no structure to support it. The cover is far to big for the filling - a gap of about 3" . The mattress is not returnable to the local store. So, after calling and getting a "new A.I. agent" who only said it couldn't be returned because it cost too much, I made it to a human working in a call center who had such a bad connection it was hard to communicate with him. I was transferred again "to someone who could help me" who did put a request in to have the mattress picked up. Refunds are not issued until after the mattress is delivered to their warehouse after an outside company picks up. 24-72 hours for the delivery company to call to setup a pickup time , unclear how long that might take. Was told it takes 5-7 days AFTER pickup for item to make it to the warehouse to be processed for a return. So no, this mattress is not "hotel quality" in the slightest. Don't be fooled by the name on the box or sleek advertising. This is a HUGE waste of time %26 a poor quality product. Unfortunately one would not know this until you purchase the box %26 open the mattress because it is not open in store to try. I would not recommend this producte even for an occasionally used guest space.

We got the medium for my son who's moving out. The mattress itself is super nice and comfy. The top is squishy which is great and what he wanted, but with some firmness. The only issue is that one side does not expand to the height of the other. We keep the smaller side at the foot of the bed. I measured and one part is at 13.5" while the other is at 13", so not quite the 14" advertised. This leaves the covering a little loose. I believe the unevenness is due to it being rolled and the inner part that is compressed the most has been comprimised.

Like other people reviewed, this mattress arrived with a defects. On one side it was 4 inches short, on the other side it was 2 inches short. The foam was also misaligned to the base so the coils stuck out 2 inches on one end and the foam stuck out 2 inches on the other end. The cover also fits loose and theres no foam protecting the bottom coils so they pushed through my bed slats. Sam's Club was great about taking care of the problem. They offered a return or replacement. I opted for a return and purchased another mattress. Sam's Club sent out somebody to pick it up for disposal. Some people had good experiences but I'd recommend going with something else.

Ordered the "medium" version first. We are going to return it and exchange for the plush. My wife is a side sleeper, and I am a back sleeper. So, we're trying to find the "middle ground" where we're both comfortable. I will update this review (or post a second review) once we get the Plush version in. That said, the bed is comfortable and seems to be well made. We've been on it about a month now, and while we do like it, the medium is just too firm. We're 5'7"/5'10", and ~130-170 lbs. Hoping the Plush version is softer. That said, I called Sam's club service number. They are having someone come pick up the mattress. This is great customer service. In the meantime, I have ordered the plush. I'm hoping for the best, but also I am purchasing confidently because of the great customer service I just received.

This is my initial reaction; we chose the Queen Firm - I was worried about the firmness (specifically that the mattress would be way too soft). The rating scale of 1-10 seemed subjective (Medium was 5-6 & Firm was 7-8). Our old traditional mattress was called ‘Firm’ by Sealy and it felt like lying on a brick while sleeping even though there was a cushioned feel if you pushed down while standing next to the bed. My wife and I are in our 60’s and have developed shoulder pain recently from sleeping on that mattress. The Members Mark Hybrid ’Firm’ is perfect … stable but like a pillow-top topper that gives for comfort and support but gently firm below. In the box it was very heavy but unboxing was easy. The air rushed in quickly when vacuum seal was opened and it came into shape quick. Two of the corners aren’t perfect but it’s not a glaring defect - just a small folded and puckered spot. It’s going to be covered by sheets and blankets so it is a big non-issue. The cooling top is nice. I reasoned that we’ll spend 30% of our lives on this mattress so it will be worth the investment to be comfortable. If our sleep experience isn’t good then I’ll update my review but so far - I think this mattress and firmness choice will turn out to be perfect.