Thank you for bringing this to our attention regarding the pricing of the Gillette Sensitive Gel. We understand your frustration when the scanned price doesn't match the shelf price, and we sincerely apologize for any inconvenience or feeling of dissatisfaction this pricing discrepancy caused. While Gillette manufactures the product, pricing and shelf display at retail stores are managed independently by each retailer. We recommend bringing this specific incident to the attention of the store management where you made the purchase, as they are responsible for ensuring pricing accuracy within their establishment. If you have any questions about the product itself, or wish to discuss anything further, please don't hesitate to contact Gillette's customer service directly at 1-800-GILLETTE (1-800-445-5388). We're here to help.

We're very sorry to hear that you weren't able to achieve a close shave when using our pre-shave. When you use warm water to soften the hairs, and shave against the growth of your hair, you should get a close shave. We'd like to help you with this, so please call us at 800-445-5388.

We're very sorry to hear about this, Laura. If you aren't doing so already, hold the can upright and at a slight angle when dispensing. To increase the product’s flow, rinse the nozzle well with warm water and try spraying again. If the can stops dispensing, try pressing down on the spray top a few times to reactivate the spray. This may help, but we'd like to hear from you about this and assist you further. We can be reached at 800-445-5388.