We are sorry to hear about your experience. We have some tips for you to clean this tri-ply set. Overheating a pan may cause brown or blue stains on your cookware. Polishing may remove these stains. To polish the cookware's exterior, use a stainless-steel cleaner with a soft cloth and rub with a circular motion. To remove heavy or burnt-on residue, please allow your cookware to cool down to lukewarm and wash with warm or hot sudsy water. Then rinse well before hand washing or placing in the dishwasher. You could remove any spotted white or multi-colored film (caused by minerals in the water) with a mild solution of water and lemon juice or vinegar. As a reminder, all Member’s Mark items come with a 100% Satisfaction Guarantee and can be returned at any time for a full refund.

We are sorry to hear about your experience. Our tri-ply clad stainless steel cookware does not have any chemical non-stick coating. To improve its cooking performance, we recommend seasoning your tri-ply cookware for the first few uses and heating the pan for 2-3 minutes before cooking to reduce the need for oil. Proper seasoning before the first 4 to 5 uses is important, but afterwards, the tri-ply cookware is ready to use like physical non-stick cookware. Additionally, it is best to always cook in low to medium heat as the tri-ply construction heats up quickly and evenly. Using high heat may cause delicate foods to stick, but using plenty of oil can prevent this. As a reminder, all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchange or returned anytime.