Hi Luvvvez2shopto2, I’m sorry to hear that the sound quality of Samsung’s TU7000 TV was not on par with your expectations. We’re always here to help, and if given the chance, we could have assisted in providing sound adjustments that may have improved your audio experience. Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. We hope to regain you as a customer in the future. ~ Samsung Advisor

Hi 86SAMSUNG, Thank you for your review of the Samsung TU7000 TV. Please know we are here to help you. First, let's check the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Settings > Support > Device Care > Start Device Care. Next, if you need additional memory, you can add a USB Flash Drive to expand the TV's Memory. When you download a new app, you will be prompted to save it to a USB. If you continue to have issues, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Hi Jeevan, thanks so much for your review! We sincerely appreciate your feedback and will share this with our team. We hope you enjoy many years of great entertainment with your Samsung TV!