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Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA for
Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA
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Showing 9,751-9,760 of 10,249 reviews
Jan 14, 2022
tango
1 out of 5 stars review

Product Quality

this product did not last a year and half before having problems. the picture went out for a few days then came back on with a line of pixels missing. samsung needs to do better. the product should have been built better.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Hi tango, Thank you for sharing your experience with the TU7000 Crystal UHD TV. I am sorry to hear that you are seeing screen abnormalities. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test If this occurs on all sources and the picture test, this will require service. - If you have an extended warranty you can reach out to them to have service processed. - If you're within the one-year warranty, please contact Samsung Customer Support to initiate service. - If you are past the time of warranty, please contact us for out-of-warranty service. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Solutions

Jan 15, 2022
Celi
1 out of 5 stars review

Broke less than a year later

my screen starting flickering after 11 months of use. i tried to get the year warranty, turns out it doesn't start from the day of purchase smh so it was expired. i love the tv its the best tv i've had but super upset didn't even last the year.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Hi Celi, Thank you for your review of Samsung’s TU7000 TV and for sharing your experience with the screen flickering. The details you have provided are important to us and will be shared with our internal teams. Here are some service options: - If you have an extended warranty, you can reach out to them to have process a service request. - If you're OUT of warranty, you can find locations near you to help you with your repair. On Samsung’s website, go to ‘Support’ (top right corner) and select ‘Schedule a Service Appointment’. From there, you can search locations in the Store location option. Should you ever have questions or wish to troubleshoot this issue further, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Solutions

Jun 18, 2022
Lovethingtobuys
5 out of 5 stars review

I just love Samsung products

[This review was collected as part of a promotion.] I use my cellphone and TV the bestI just love Samsung products my last three cellphone was Samsung

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jun 18, 2022
Ryk956
5 out of 5 stars review

Really good clarity, happy customer.

[This review was collected as part of a promotion.] TV is by far the best I've had, very clear picture especially when streaming 4k content. Looking into purchasing 75 inch very soon.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Sep 22, 2021
Slimbo64
5 out of 5 stars review

50" Crystal UHD TV

great tv. screen is awesome. user friendly too. loud speakers. you can set a timer so tv comes off the same time everyday. very very good product !!!! my next tv will be a samsung tv for sure !!!

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jun 20, 2022
Angel2019
5 out of 5 stars review

The Best screen quality!!!!

[This review was collected as part of a promotion.] This Samsung tv has by far been the best option for our family. It brings us together to watch movies in high quality definition and also has great sound.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Apr 3, 2022
katznorb
3 out of 5 stars review

Good quality but not user friendly

the picture quality is very good but the smart tv is not easy to navigate. we have had the tv shut off on it's own a couple times or shut down the app we were watching.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

katznorb: I’m sorry for the difficulties with your TV shutting off. We understand your frustrations, and are here to help. If your TV appears to turn off by itself, try disabling some of the TV's energy efficiency functions. See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specific period of time. Go to: Settings > General > System Manager > Time > Sleep Timer If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer have been enabled and disable it. - Settings > General > Power and Energy Saving > Auto Power Off - Settings > General > System Manager > Time > Off Timer If the TV continues to turn off by itself continuously, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. - Samsung Advisor

May 23, 2022
Lovesamsung
5 out of 5 stars review

Great Picture

[This review was collected as part of a promotion.] The color and clarity are amazing. The set up was extremely easy. The remote works perfectly when paired with my cable and internet provider. One remote allows easy access for all services.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
May 3, 2022
jessica20964
5 out of 5 stars review

Great TV!

high quality tv. the size is perfect for movie lovers.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Dec 5, 2023
Lmullin
4 out of 5 stars review

Very clear, great tv

Great tv, very clear - only issue was hdmi cable connection

Review from Samsung Canada
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Support Team

Hello, thank you for your review and feedback. We will pass your comments along to our store staff and hope you visit us again someday soon.