Hadd: Thank you for your review of the Samsung TU7000. I apologize for the issues you are experiencing. Please make sure that your TV has the latest firmware update, which can be found at: www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 For instructions on how to update your firmware, please visit: www.samsung.com/us/support/answer/ANS00062224/ Netflix should now be working properly. Please try running it again. If you need further help, we are here to assist you and can be reached at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) If you have not already done so, we invite you to register your new Samsung product at: www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. Thank you for choosing Samsung.

jaaaassssshhhhh: Thank you for sharing your review of the Samsung TU7000. I am very sorry that your experience with this TV was less than perfect, and you have decided to return it. Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 6) …and more product, repair, order, and care options ~ Samsung Solutions

Hi Millie, Thanks for reaching out and providing feedback on the TU7000 TV's instructions and remote. Please know we are here to help you! First, to delete Apps, press the Home button> scroll to the App you want to delete> long hold the enter button> press Delete. Next, to set up your local channel antenna, please follow the instructions on the external antenna to attach it to your Samsung TV. Once installed: 1) Press the Source button on your remote and choose TV. 2) Then press the Settings button on your Remote. 3) Select Broadcasting, and then select Auto Program. 4) Select Start to begin auto-programming and select either Air, Cable, or Both. - Select Air if you are using an antenna only. - Select Cable if you are using a cable box only. - Select Both if you are using an antenna and a cable box. You will get the most channels this way. 5) Your TV will begin to scan for channels. After it's done, select Close to finish. If you continue to have issues or need any more help setting up your TV, please know we are here! Please get in touch with us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor