Hi Chris, thank you for reaching out. Please get in touch with a member of our technical team at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/). They'll be able to check why your TV turns on by itself. Thank you! M.L

Hi Kevin H, It’s unfortunate to hear you’re not fully satisfied with your TU7000 TV’s image quality. If the picture you’re seeing is not to your liking, there are several picture settings you may want to try adjusting. Go to Home > Settings > Picture > Picture Mode and select the mode that best fits your usage: 1) Standard: Default mode suitable for general viewing environments. 2) Natural: Reduces eye strain for a comfortable viewing experience. 3) Movie: Suitable for watching TV or movies in a dark room. 4) Dynamic: Makes the picture brighter and clearer in bright viewing environments. 5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. You can also go to Settings > Picture > Expert Settings > to manually fine-tune your image. If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Hi, 123456, We are sorry that you are not satisfied with your Samsung TU7000. Please try the following troubleshooting steps to help resolve your issues. First, let's ensure your firmware is up to date. Please go to Settings> Support > Software Update. You can easily update your firmware from here. Next, go to Home > Settings > Picture > Picture Mode and select the mode that best fits your usage: 1) Standard: Default mode suitable for general viewing environments. 2) Natural: Reduces eye strain for a comfortable viewing experience. 3) Movie: Suitable for watching TV or movies in a dark room. 4) Dynamic: Makes the picture brighter and clearer in bright viewing environments. 5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. You can also go to Settings > Picture > Expert Settings > to manually fine-tune your image. If you would like your TV to turn off after inactivity, you can enable Auto Power Off. To do so, go to Settings > General > Power and Energy Saving > Auto Power Off. Also, please know that the TU7000 TV model does not have voice assistants built-in. However, they do work with Alexa and Google Assistant. You can connect them to your existing Alexa and Google Assistant devices to ask them to turn on your TV, change channels, control volume, and more. If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat with an agent 2) Manuals, Software, & Warranty Info ~Samsund Advisor