Hi Abe1, thank you for reaching out. We're sorry you're dissapointed, and we'd like to help. Please text to WE CARE (932273) for instant support. We look forward to hearing from you.

Hi Chuck, Thanks for reaching out and letting us know about the difficulties you are having when connecting your Samsung Soundbar to your TU7000 TV. Please make sure when connecting the Soundbar that you follow these directions: 1. With the TV and soundbar turned on, connect one end of a digital optical cable to the OPTICAL OUT port on the TV. 2. Then, connect the other end to the DIGITAL AUDIO IN (OPTICAL) port on the soundbar. 3. Press Source on the remote or soundbar, and then set the soundbar to the D.IN. Setting. 4. Finally, on the TV, you need to set the speaker output to external speakers. Navigate to Settings, and then press Up on the navigation arrows to highlight Quick settings. Press the right directional arrow to highlight the TV Speaker and press select to change it to Optical (external speakers). The TV's sound will now play from the soundbar. If you continue to have issues, please give us a call so we can better assist you. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Hi Kevin H, It’s unfortunate to hear you’re not fully satisfied with your TU7000 TV’s image quality. If the picture you’re seeing is not to your liking, there are several picture settings you may want to try adjusting. Go to Home > Settings > Picture > Picture Mode and select the mode that best fits your usage: 1) Standard: Default mode suitable for general viewing environments. 2) Natural: Reduces eye strain for a comfortable viewing experience. 3) Movie: Suitable for watching TV or movies in a dark room. 4) Dynamic: Makes the picture brighter and clearer in bright viewing environments. 5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. You can also go to Settings > Picture > Expert Settings > to manually fine-tune your image. If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Wiseguy99: Thank you for your review of the TU7000 TV and sharing your experience with slow response time. To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care This service checks memory and frees up unused cached memory and closes background apps. Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update. Should you need further assistance, please contact Samsung Customer Support. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info Thank you for choosing Samsung. ~ Samsung Advisor