Hi Jdsmokingsum, Thank you for purchasing the TU7000 TV. The Crystal Processor 4K transforms everything you watch into 4K. Its crisp, clear picture is 4x the resolution of Full HD. If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. If there’s anything we can help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. ~ Samsung Advisor

Tia S: Thank you for purchasing the TU7000 and for sharing your experience with fluctuating volume. Your issue is possibly a source issue. You can try auto volume Settings > Sound > Expert Settings > Auto Volume = On You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test If the issue persists, please reach out to us so that we can provide troubleshooting or begin warranty service. 1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions

Thank you, Jaygee! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung TV.