Al bro: Thank you for purchasing the Samsung TU7000 TV and for your review. Samsung TV Plus is available for free on your TV. There is nothing to install. Samsung TV Plus automatically starts playing so that you can instantly start watching. Navigate to Samsung TV Plus by using the app bar located at the bottom of your TV screen. All you need is an internet connection to stream free TV. Should you have questions or need assistance with settings, setup, or features with your new Samsung TV, please know we are always here to help. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Hi mbrown, Thank you for your review of the Samsung TU7000 TV. Your feedback will be shared with our internal product teams. Regarding your remote freezing up, we recommend ensuring that you are running the latest Firmware. Please go to Settings> Support> Software Update and update if needed. Although the TU7000 Series TV does not offer PIP, it is available starting with our QLED Q60 Series. If you have questions or need help, Samsung is here for you! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor