Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA forGreat Feature and Responsiveness
[This review was collected as part of a promotion.] I use my TV for streaming movies and playing video games. I love it for both purposes. It has been excellent and I recommend the TV to anyone looking for a large screen. Pros: Great Picture Great Software Cons Screen Brightness is not relatively high enough NEEDS MORE HDMI INPUTS. It is so stupid they only give you two now.
Verified Purchase
Good image, great value, unnecessary Samsung apps
I'm using this TV as a 4K PC monitor, so my application is beyond the typical home user. The image is good, within a reasonable amount of calibration capability. The menus are not as intuitive as I prefer, and the various features and adjustments are not explained as well as they could be. Regardless, it's a great value - and a miracle to an old guy like me that we can now buy a 4K 55" for this price. Unfortunately, Samsung has (pre)loaded a bunch of apps that are annoying, unnecessary and just get in the way for my intended use, without providing a clear method of disabling them.
Low build quality, low durability
I bought this TV in 2020, it worked ok for about 3 years, then got worse and worse and died completely after 6 years use. Initially, the TIZEN UI started getting less responsive to the point that it would take 20-30 seconds from the time I pressed a remote button to the time the tv actually responded. Then, the TV developed a black bar at the bottom, which miraculously went away after leaving it unplugged overnight. Finally, the screen died after 6 years, out of warranty, and it never turned on again. Pretty short life for an electronics device that has no moving parts and sits on a wall untouched all day.
Wireless Connection Problems
had the tv for a week without issue and was relatively happy until i started experiencing a wireless connection issue ("mac address is invalid."). my wifi connection was fine (strong on all other devices), but the tv was completely unable to detect my (or any other) wireless router as it had during setup. i tried all the troubleshooting i could find online, but it seems to be a known defect with certain units that may or may not ever go away for the life of the tv. after trying to connect again for another hour it eventually detected my router again for about two minutes before the error quickly returned, at which point i made the easy call to return it for a different brand that won't require a lucky dice roll any time i want to watch tv. obviously a very frustrating outcome.
Disappointed
I bought this TV this week. The picture was great for 2 days. Turned the TV on this morning and every channel has green imaging. It is only clear now when still pictures are on the screen . . . Will be in touch with the store where I purchased it as I have only had it a few days now.
Falcon: Thank you for purchasing the Samsung TU7000 and sharing your review. We apologize for the color issue you experienced. Please check that your TV has the latest firmware update, which can be found at: www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 You can find instructions for how to update the firmware at: www.samsung.com/us/support/answer/ANS00062224/ If we can be of further assistance, please call us at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) To optimize your product experience, we encourage you to register your new Samsung TV at: https://www.samsung.com/us/support/register/ …and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates. We hope the above resolves your issue. Thanks for choosing Samsung.
Would not recommend
I bought this TV in March of 2021 and had to return it to the store the next day as it was not working correctly. I returned it and it worked well for about three weeks. It is currently turning on and off by itself and I cannot correct it. I heard that Samsung were great products, but I am very unhappy with this product. Would not recommend.
Hello Janet, Thank you for purchasing the Samsung TU7000 and for your review. We appreciate your feedback regarding the issues you are experiencing with your TV powering itself on and off. Sometimes connected Smart devices send abnormal "power on" signals through the wireless network that triggers the TV to turn itself on. If you do not want this function, navigate to Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off. If you are using an external device through HDMI, this also could cause the auto power on as Anynet+ is set on. Occasionally, connected devices such as game consoles (PS4, xbox) or cable set top boxes send power on signals, for example, if they have software updates. We recommend you to try turning Anynet+ off as it may be causing auto power on. Go to Setting- General - External Device Manager - Anynet+, then Disable (toggle button) If your TV still appears to turn off by itself, please also try disabling some of the TV's energy efficiency functions. See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specific period of time. Go to: Settings > General > System Manager > Time > Sleep Timer If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer has been enabled and disable it. - Settings > General > Eco Solution > Auto Power Off - Settings > General > System Manager > Time > Off Timer If the TV continues to turn on or off by itself continuously, please contact our TV Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. We look forward to hearing from you. ~ Samsung Specialist
This tv sucks
i brought this tv 4 months ago and like a month in it started having issues like the screen going black i did all the little diagnostics and it started working again so rather than go thru the hassle of getting a new tv i hoped for the best now its turning on and off on its own while it still has black screen.... i should have returned it when it first started thanks for letting me down samsung
Mighty god: Thank you for purchasing the Samsung TU7000 TV. I am sorry to hear that you are experiencing a power cycling issue where your TV is turning itself on and off repeatedly. Please try a few trouble-shooting steps that may help solve the issue: 1) Check the power cable for damage and proper connection. 2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it) or damaged, this is likely the cause of the issue. Replace the cable. 3) Unplug the TV from the wall outlet for 30 seconds, and then plug it back in. 4) If the power cycling allows enough time in between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software which can be found on the Support page of your TV model. 5) TVs which can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on. If you do not want this function, navigate to Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off. If the issue persists after these steps, then the TV will need service.Please contact us so that we can better investigate your issue and assist you towards a solution or replacement. 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions
Pretty much the worst tv experience
the good- the bad- darkest picture ever. cant adjust it enough to see people when its a low light setting audio- doesnt stay connected to bluetooth soundbar from same brand picture- randomly has blue light/tint that covers the whole tv. cant read or see anything until it randomly goes away lag- lags like an early 2000's computer with viruses. click any button on the remote and wait 5 seconds or until it spazzes out and goes into a random app or some animal documentary
Bloop: I am very sorry you have experienced multiple issues with your TU7000 TV. I understand your frustration and disappointment. There are several troubleshooting steps you can take to improve your experience. 1) Please be sure to download and install the latest firmware which improves Bluetooth connection and addresses the color glitch issue. Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit. You may want to enable automatic updates for conveniences. Select Settings > Support > Software Update, then select Auto Update. If you would like to update your software using USB, please check for the latest version on the Samsung website Please be sure to reset the TV after it has been updated by either unplugging the AC for 20 seconds (or) pressing and holding the power butting until the TV turns off then back on. 2) To address your lag issue, you may want to run the self-diagnosis tool. This service checks memory and frees up unused cached memory and closes background apps. Go to Settings > Support> Device Care > Start Device Care 3) Samsung is aware of the issue of scenes appearing too dark, and a new firmware update will be released soon to address this issue. Please follow the steps in (1) to keep your firmware current. I hope these tips help. For further assistance, please contact Samsung TV Support at 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions
Great TV for an amazing price
[This review was collected as part of a promotion.] I bought this TV over a year ago when I was moving cities, wanted a big screen without having to expend the premium cost on it. I'm highly surprise by the quality of the TV specially for what I paid for. The images is high quality even when playing video games and the sound is perfect for a small apartment. The extra channels that Samsung provides are a plus since we don't pay for cable but can access it for free. Overall great purchase.
Poor performance. Would not recommend Samsung
I bought this tv less than 3 years ago and it already having issues powering on. Sometimes it takes 5-30 minutes to turn on. Once it is on it works fine, but very disappointed that this model isn't working properly. Contacted Samsung support via email with no response. Called the Samsung support # and the representative walked me through some troubleshooting, but couldn't fix the issue. Now I'm stuck with a 58” tv that won't turn on when I want it to. They suggested I call for repair service, which would cost as much as I paid for the tv.