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Customer reviews for Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA for
Samsung 55" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN55TU700DFXZA
4.5 out of 5 stars
stars
11K ratings10.2K reviews
  1. 5 stars70% (7,721)
  2. 4 stars18% (1,970)
  3. 3 stars5% (589)
  4. 2 stars2% (274)
  5. 1 star4% (472)
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Showing 2,581-2,590 of 10,259 reviews
Feb 7, 2021
Reviewer name: DRose
5 out of 5 stars
5 out of 5 stars review

Quality for the price

i am absolutely impressed with this tv. i was not sure i was making the right purchase because of the low price for the size, i know samsung products are pretty good quality so this helped me made my final desicion to buy this product. first it was pretty easy to set up, that is also important to me. the quality of this product is excellent for the price, clear images and excellent sound. i am very happy with my purchase and absolutely recoment this product!

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 6, 2020
Reviewer name: HorizonWallflower
5 out of 5 stars
5 out of 5 stars review

Modern UptoDate TV

[This review was collected as part of a promotion.] Very satisfied with this product. It has withstood power outages, hours upon hours of gameplay/ binge watching series and its accessibility to control it seamlessly on my phone is the cherry on top. I can turn on/off the tv from any room in the house without the need of being near the tv at all and switch from whichever mode I'd like whether it's local channels, different applications and game console use. It's been a few months since we purchased this product and we have no complaints so far. Will definitely keep buying these products in the future!

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
May 4, 2022
Reviewer name: Anonymous
4 out of 5 stars
4 out of 5 stars review

Great but sound isn't the best

We are enjoying our new tv so far. The picture is clear, and everything is easy to operate and find. We do find that the sound quality isn't the best. We don't have a sound bar or speakers, so it's just the sound coming through the tv, but the volume needs to be turned up really loud compared to our old Samsung.

Review from Samsung Canada
Helpful?6KHJPPFCOCQU13901857028
reply from Operations

Hi Stacyannorena, thanks so much for your kind words! We sincerely appreciate your feedback and will share this with our team. We hope you enjoy many years of great entertainment with your Samsung Smart TV! 

Nov 6, 2022
Reviewer name: MrNastytime
3 out of 5 stars
3 out of 5 stars review

Good tv but lags

[This review was collected as part of a promotion.] It's a pretty good tv with good picture but is a lot slower and lags more then my older tv did. My other tv was a different/ cheaper brand but it says not to say other brands in this so I won't but I'll probably not buy another Samsung tv in the future, I like Samsung products but this one was a bit of a letdown

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from Samsung Brand Ambassador

Hi MrNastytime, I’m sorry to hear about the issues you’re experiencing with your TV running slowly. Please review the following troubleshooting tips to help improve your experience. To ensure performance is fully optimized, please ensure your TV is running the latest firmware. To do so, go to Settings> Support> Software Update. You can easily update from there if necessary. Next, I recommend utilizing the self-diagnostic tool, which checks memory, frees unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Oct 27, 2020
Reviewer name: BuffaloBob
4 out of 5 stars
4 out of 5 stars review

Great TV for the price.

[This review was collected as part of a promotion.] Probably the best bankg out there for the buck. Was in the market for a new bedroom TV and came across this. Since this was for my bedroom I didn't really need QLED or 120hz screen, so why pay for it. I would definitely buy again if the need arose.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Jan 4, 2021
Reviewer name: Soccermom30
5 out of 5 stars
5 out of 5 stars review

Awesome picture and sound

i had an older samsung smart tv that stopped working. i needed to replace it. i was being cheap and went with a vizio. thank goodness i could return it. the sound quality and picture of samsung is so much better. samsung is the tv brand im going to stick with.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 26, 2020
Reviewer name: Samsung
5 out of 5 stars
5 out of 5 stars review

Excellent App interface

[This review was collected as part of a promotion.] The picture and sound quality of this TV are great, but the selling point is the smart TV/App interface for a non-cable installation. We were able to load all the streaming services we use (and we use quite a few) with ease and can now access practically any content quickly and easily. Of several brands of smart tvs that we have used, this interface is the most comprehensive and reliable.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 6, 2020
Reviewer name: rjorgy
4 out of 5 stars
4 out of 5 stars review

4 out of 5

[This review was collected as part of a promotion.] TV has great picture. Size and quality is good. Only problem I have is with the sound. It's a little hard to hear talking over background noise. Have tried switching between the two audio choices but neither one is quite right.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
Oct 1, 2020
Reviewer name: JTN1020
5 out of 5 stars
5 out of 5 stars review

Best Option

[This review was collected as part of a promotion.] When it comes to Value, this is it! If you are budget minded but want a great TV, read on. Let's start with the basics... size & weight: 58” is perfect for me, big enough but not too big as to require a 2nd person to help set up. I was able to carry this in its box up the stairs all by myself. Bezels were super thin as were all other dimensions. Picture quality: 4K resolution was crazy sharp. Brightness was excellent even in brightly lit room. I also used this TV as a monitor for PC and game consoles and it was also good. Refresh rate could be better but at this price point, you can't ask for better. I use it primarily for movies and this is where it excels. Picture quality was excellent even with lower 1080 resolution. I'm no expert on technical stuff but it has the capability to upscale what you're watching to 4K. I'm sure it's not true 4K but honestly, it would be tough to tell the difference... and only if you have a side by side comparison. Most of my content is in 1080p and replacing then with 4K is not easy not to mention costly and time consuming. I LOVE that I can keep my collection of 100's of 1080p movies and be able to watch them in near 4K quality. The most important thing when shopping for a TV is picture quality and what you pay for it and this absolutely checks that box. Sound quality: Better than expected for built in speakers... I have external speaker for watching movies and definitely recommend it but for everyday media like news, sports, or YouTube videos, it's perfectly fine. Smart TV: this is a smart TV and does all the things that a smart TV needs to do. I use this function extensively with Amazon Alexa as well as Google assistant. I have several smart Cameras connected around the house and can view them all on this TV. I also use the mirror and or cast function on my phone and tablet and that works flawlessly. I also have Apple TV in 4K that I haven't set up yet but it should also work fine allowing me to mirror iOS devices. Aside from picture quality, this is the 2nd most important function and this TV continues to check the boxes. Conclusion: there is one thing that could be improved and that is the available connections. In this day and age with all the different devices that most of us use, available connections are limited. I had to add a hub in order to connect everything... but other than that, I would have to give this an overall score of 9 out of 10. But a 9.9 for value... because nothing is perfect!

Review from The Insiders
Helpful?6KHJPPFCOCQU13901857028
Aug 7, 2020
Reviewer name: CeCe
3 out of 5 stars
3 out of 5 stars review

Mostly like this set.

for the most part i love the tv, but if you don't have a cable box but have cable don't expect to get all your channels. it took over 5 phone calls to get a somewhat helpful person. he claims it is a bug and the software people will write a patch to fix it but will take over a month to do. so while i wait i am missing half my cable channels. so until it is fixed we have a love hate relationship.

Review from Samsung US
Helpful?6KHJPPFCOCQU13901857028
reply from OBA

CeCe: Thank you for your review of the TU7000 TV. Your TV has a tuner that can scan for and automatically program local channels that will appear on your channel list. Plus, an antenna will help your TV find even more channels and improve the quality of the signal. If you are not receiving all channels. First, confirm that your coaxial cable is securely connected to the TV. Then, run Reset or Auto Program • Settings > General > Reset • Settings > Broadcasting > Auto Program I hope this helps with your issue. For further assistance, please contact Samsung Customer Support: 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions