We bought this a month ago and chose the option to have it built and can’t even get a call back from the company. They are extremely rude and we ended up asking for a refund because they couldn’t even give us a timeframe on when they could come out and do their job. We called them 6 times and kept getting lied to. If you plan on the option to have it built, go through someone else.

Great swingset for the grandkids - two of us had it together in 12 hours and 2 hours of that was getting everything organized which is a MUST. Highly recommend taking a table out there and getting the hardware lined up by number. Another great tip that my daughter implemented was to put all the hardware in a tray so you had it all in front of you. Also pay attention to the direction of the main boards as it matters based on attaching other boards. Online was good as well and very pleased with the value to quality.

First thing i will say, took me 4 solid days (2 weekends) and a few evenings after work. Around 5 days total. Really sturdy when assembled, some cracked wood but thats thin cedar I suppose. My son loves it! Looks good too. A couple tips: Organize your pieces AND your hardware in advance. Saves time. Pay close attention to where your holes are on pieces in the instructions. The paper instructions dont give you much to go off so really pay attention to where holes are and what direction the fort is facing in the diagrams. It takes awhile and you will have extra hardware. You need a drill and drill bits to drill holes! Also, pieces will crack. I had no broken pieces but several cracks. 5 stars without cracks, 4 stars with them. overall a good fort and worth the purchase if you have the patience and resilience!

[This review was collected as part of a promotion.] [Employee of backyarddiscovery] This is a gorgeous well-built playhouse. Absolutely love the quality and craftsmanship. Includes a cute kitchen/grilll area and clubhouse. Has a great climbing wall and web swing. The web swing allows younger ones to swing safely. Will provide plenty of space for little ones to enjoy the outdoors and pretend play. My granddaughter adores pretending to cook and the grill will allow her to pretend she is a master griller as well.

Amazing app, and amazing swingset!

my grandson has love it so far. the tunnel is a big hit!!

Missing pieces, cheap wood that is already split, not even 6 months old and falling apart.

took almost 2 weeks to put together

instructions are very helpful. simple to follow. my kids love it so much!