I bought this for my kids around the start of Covid. And for some reason there is no way to call to get a part replacement. I never got past the first step, due to it having no middle pole, and what looks like two bottom poles and a top pole. So there’s no way to even get the pole put together. When I call the customer service number it just says higher than normal call volume and not able to take call. I would love for someone to contact me to rectify this issue.

I bought this hoop about a month ago. Since it was late fall and now winter, I haven't had a lot of time using it. It was a little difficult putting it together, but I did it myself. I'm sure it would be easier with two people. My biggest complaint is that I had planned to put sand in the base. I bought 7 bags and started the process of filling the base. It was impossible to do. The size of the opening and the angle of filling simply cannot be accomplished. If you find a funnel that fits the opening, the opening becomes too small due to the volume of the funnel itself. I called and was told that I could put water in instead. I was concerned about the base freezing and splitting as it was already mid-November in New England. I was assured that it was designed to accommodate the expanding ice. I hope this is the case. I got this for my own personal use for shooting baskets. I will not be hanging on the rim as I am 5' 7" and 66 years old. It seems sturdy enough for my use and I wanted a large backboard.

First, I was surprised at the size of the box, I thought it would be bigger. But everything was there and we followed the instructions that were very easy to understand. It took a little over 3 hours to assemble with my wife helping. When we were done we were amazed at the great professional quality! We filled the base with water and we were shooting away! I can raise and lower the height of the backboard very easily. I always wanted a basketball hoop at my house, it's another part of the American Dream! I think it makes my house and driveway look better too. Can't wait for the Grand-kids to come over, what a surprise this is gonna be. Going out to shoot some more hoops now. Great Exercise too!

I bought a model similar to this but the backboard paint figures were a little different. I bought the hoop in 2007 and its still standing today, the base was starting to leak a little after about 5 years and the 2 bolt that hold the backboard in place came out twice. But as the goal gets older the plastic base starts to loss its strength and when you shoot the backboard moves back and forth. It's still a great goal but if they were to put a frame holding the glass in place it would be better than using a very strong stick

It did not last a LIFETIME. This is the 3rd summer that I would have used it, but the base is leaking water. I would drain it in the fall and put it away, but that still didn’t help prolong its life. FYI, that gel stuff you put in the water wouldn’t stop the leak.

My family has enjoyed playing with this hoop for the past year. We had a small issue with it and contacted lifetime directly. They were so helpful and sent us the part we needed as soon as it became available. We are so thankful for such great customer service from Randy.

Easy to assemble, excellent instruciont book, easy to follow showing pictures on how to do. Excellent quality of materials, allen tool supplied to assemble. Great looking, compare to units selling for much more. Nice feature of "Slam Dunk" spring loaded hoop. Initial set-up I used water in base, easy fill. Changed to sand before Winter set in. Can leave filled with a 50/50 water\ antifreeze mixture, but felt safer to use sand instead. Easy to empty water and no problem to fill with sand. Purchased for use by my Grandson and his friends including me.

My kids have gone from being indoors all of the time to being outside! The goal is durable and the measurements are spot on. This goal has more weight in the base than others I’ve seen. That is very good for the amount of wind in our area. Great goal!

We cannot say Thank you to Heidi... Our portable basketball hoop was at least 15 years old and still in good shape. But... One day we moved it and the wheels, shaft, axles, poly and black spacers suddenly cracked, bent and broke. We called Lifetime and spoke with Heidi who knew exactly what we needed to "save" our hoop! Our grandchildren send their love and we send our hugs and gratitude to Heidi and Lifetime Products! Our repairs parts were quickly ordered and shipped by FedEx. Absolutley... No charge!