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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
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4 out of 5 stars
stars
335 ratings227 reviews
  1. 5 stars63% (211)
  2. 4 stars10% (32)
  3. 3 stars8% (26)
  4. 2 stars5% (17)
  5. 1 star15% (49)
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Showing 211-220 of 227 reviews
Oct 14, 2024
Reviewer name: Dabo
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Matters's firmness' rating

did not find information on the mattress stating if it was med or firm mattress, ordered firm

Helpful?30AH1NYCYB8Y13898862209
May 20, 2025
Reviewer name: Michelle
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Perfect Bed

Great bed, but it's perfect right now. . .hope it stays that way.

Helpful?30AH1NYCYB8Y13898862209
Oct 6, 2025
Reviewer name: ATC
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Heavy but great quality

Bring a buddy to lift with you as it is heavy. But install is very easy.

Helpful?30AH1NYCYB8Y13898862209
Jun 6, 2025
Reviewer name: CW
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

To Soft

Returning this as soon as my new one arrives….this is not a good mattress for a bad back or neck. It is to soft for me.

Helpful?30AH1NYCYB8Y13898862209
reply from Member's Mark Team

We are sorry to learn the mattress is too soft for you, CW. Please know you can return or exchange the mattress with the Member's Mark 100% Satisfaction Guarantee. Please contact Member Support at (888) 301-0332 if you need assistance.

Nov 18, 2024
Reviewer name: Elise s
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Good…but…

Very comfy..too soft. Slept on it about 10 nights. I am better ofc on firmer mattress. Returned and go nectar medium.

Helpful?30AH1NYCYB8Y13898862209
reply from Performance Sleep Products

Hi Elise- I am sorry to hear that the Member's Mark Hotel Premier Hybrid mattress did not meet your expectations. Sam's Club does offer our 100% Satisfaction Guarantee. Please use the link below for more information. Thank you for your review. https://www.samsclub.com/content/returns?xid=ftr:return-refunds

Nov 23, 2024
Reviewer name: Woman Of The House
5 out of 5 stars
5 out of 5 stars review

Best sleep thus far! Two months later, review.

I purchased the medium in a size king. The mattress is soft yet firm to the weight of my body. My only issue is the corners of the bed did not fully inflate out so it's shaped like a muffin on the corners. Too much of a hassle to exchange.

Helpful?30AH1NYCYB8Y13898862209
reply from Performance Sleep Products

Hi - We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Nov 6, 2024
Reviewer name: Kevin
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love it!

Love it!

Helpful?30AH1NYCYB8Y13898862209
reply from Performance Sleep Products

Hi Kevin - We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Oct 25, 2024
Reviewer name: George
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Have been using it after the purchase. Love it.

Great mattress

Helpful?30AH1NYCYB8Y13898862209
reply from Performance Sleep Products

Hi George- We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Sep 22, 2025
Reviewer name: Angie
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Worth it.

Worth it.

Helpful?30AH1NYCYB8Y13898862209
Jan 21, 2025
Reviewer name: Brett 6179
5 out of 5 stars
5 out of 5 stars review

Very good mattress

Only used a few nights but very happy with the medium king. Not too soft. Not too firm. Expanded evenly to over 14 inches in less than an hour. Seems to be made with quality materials. Packaging was very good as well. Mattress is heavy in weight. Will update if rating needs to be changed.

Helpful?30AH1NYCYB8Y13898862209