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Customer reviews for Swann ActiveResponse™ Smart Mobile Personal Safety Alarm 2-Pack with Free SMS Alerts and Loud Siren for
Swann ActiveResponse™ Smart Mobile Personal Safety Alarm 2-Pack with Free SMS Alerts and Loud Siren
3.3 out of 5 stars
stars
41 ratings29 reviews
  1. 5 stars44% (18)
  2. 4 stars5% (2)
  3. 3 stars15% (6)
  4. 2 stars10% (4)
  5. 1 star27% (11)
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Showing 11-20 of 29 reviews
Dec 14, 2023
tholkien
3 out of 5 stars review

False advertisement from Swann

Purchased two of these, to activate with yearly subscriptions (with two months free). Google's playstore isn't set up for yearly payments. And although we can buy the physical product on Swann.com, there are no subscriptions offered. So now they can't be activated past personal text to one person. Maybe Swann should've figured their own payment system out, before marketing this product? I've reached out a few times, but to no avail. Also asked them to just offer me $10 Google playstore credits,per device, to make up for it. Yet no one at Swann can take a decision, or figure out how to go forward with this issue. One guy did ask me to try iTunes! What good is that, when we're a family of Android phones? Horrible suggestion! Wouldn't buy any more of these, and will be returning the ones already purchased, if no solutions are found very soon! I initially wrote this review on Swann's website. They denied it published, and wouldn't tell me why. Guess even Swann maintains their ratings, by refusing lower rated reviews!

Helpful?31GJPCKURG9I13898562479
reply from Swann

Hello tholkien. Thank you for taking the time to share your feedback on your ActiveResponse Personal Safety Alarm Keychain. Please know we are aware of this issue and are working diligently to bring the yearly subscription option soon. In the meantime, please send an email to swannusa@swann.com with the Subject: 'Attn. LUZ Active Response Review' so that I can offer you a discount code on the Active Responses plans. Hope to hear from you soon. LV - Swann Team

Jan 1, 2024
Dar51
1 out of 5 stars review

Verified Purchase

Save your $

Do not buy! Terrible product!

Helpful?31GJPCKURG9I13898562479
reply from Swann

Hello Dar51. Thank you for reaching out to us and sharing your feedback on our Swann product. In the meantime, we suggest that you reach to our technical support department to ensure that all the settings are set up to provide you with the best possible experience and assist you if there are any other issues.https://support.swann.com/s/Your feedback and satisfaction is important to us.LV - Swann Team

Aug 31, 2024
April
1 out of 5 stars review

Poor performance

First, pulling up on the ring does NOT activate any type of alarm or siren like advertised. I even tried to pull the ring up with a pair of pliers, and still no alarm sounded. The button does not move upward at all. Second, once the device is paired, it drops connection constantly even when it is sitting on the table next to the phone. That makes it completely useless as a emergency notification device. Completely unreliable. Planning to return the item.

Helpful?31GJPCKURG9I13898562479
reply from Swann

Hello April,Thank you for taking the time to share your feedback on your ActiveResponse Personal Safety Alarm Keychain. We are sorry to learn you are experiencing issues with your product. Please note, that pushing the button will not sound the alarm off, instead, it will alert your primary emergency contact with your exact GPS location. By pulling the ring, you get a loud 110-decibel siren to attract immediate attention. It also activates the remote alert. Although there is some resistance when pulling the ring to avoid false alerts it should not require extreme effort. Please contact our technical support department to ensure that all the settings are set up to provide you with the best possible experience and assist you if there are any other issues. https://support.swann.com/s/ Your feedback and satisfaction is important to us. LV - Swann Team

Nov 2, 2023
PrimeK
5 out of 5 stars review

Good

[This review was collected as part of a promotion.] Pretty good. The alarm is super loud and can be heard from long distances. Once pressed the alert does send fast, I tested it and it's less than a minute. Not a bad product I have it in my purse for emergencies.

Review from swann.com
Helpful?31GJPCKURG9I13898562479
reply from LV - Swann Team

Thank you so much for sharing your positive feedback! We hope your ActiveResponse Personal Safety Alarm helps increase your sense of security. LV - Swann Team

Oct 30, 2023
subliminal878
5 out of 5 stars review

Great Idea!

[This review was collected as part of a promotion.] I got a two pack of these personal safety alarms to test out; one for myself and one for my adult daughter. They're small enough to fit on our keys or on the enclosed lanyard. I like how easy they are to set up with the app and qr codes and so nice to have the extra peace of mind when we leave the house just at the push of a button. It's very simple, handy and something we hope we never have to use but are nice to have at hand.

Review from swann.com
Helpful?31GJPCKURG9I13898562479
reply from LV - Swann Team

Hello subliminal878, Thank you for sharing your feedback. We are glad to hear you find value in your Swann Product. If you ever need assistance with your Swann product, please click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone. https://support.swann.com/hc/en-us Your feedback is important to us. LV- Swann Team

Oct 25, 2023
Ugly
5 out of 5 stars review

Love

[This review was collected as part of a promotion.] I think every female and parent should invest in one of these with the kidnapping and sex trafficking rates being so high these days it's perfect for calling cops and everything when you're in fear. This is by far my best purchase

Review from swann.com
Helpful?31GJPCKURG9I13898562479
reply from LV - Swann Team

Hello Ugly, Thank you for sharing your feedback. We are glad to hear you find value in your Swann product. It is great to hear your Swann ActiveResponse Personal Safety Alarm has increased your sense of security. Your feedback is important to us. LV - Swann Team

Oct 31, 2023
chloe33
5 out of 5 stars review

Good idea

[This review was collected as part of a promotion.] I decided to get this since I started exercising an jogging alone, sometimes at night as well. After getting it I noticed that it really is small yet effective. So it comes with everything u need, the instructions are easy to understand, and getting everything set up was very easy. After trying Im really glad i did get this. I feel more safer an i can be more independent. Highly recommend other to get

Review from swann.com
Helpful?31GJPCKURG9I13898562479
reply from LV - Swann Team

Hello chloe33, Thank you for sharing your feedback. We are glad to hear you find value in your Swann product and most importantly, that it has increased your sense of security. If you ever need assistance with your Swann product, please click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone. https://support.swann.com/hc/en-us Your feedback is important to us. LV- Swann Team

Nov 13, 2023
Bobina
5 out of 5 stars review

Great idea

[This review was collected as part of a promotion.] Love the idea of this alarm and pepper spray, thankfully I have not had to use it. Should I ever be in the position that I have to, I like that there are two options. First is to deter whoever is near me, and second is to attract attention from other people that may be able to help. A great little device for self protection.

Review from swann.com
Helpful?31GJPCKURG9I13898562479
reply from LV - Swann Team

Hello Bobina, Thank you for reaching out to us and sharing your positive feedback on our Swann product. We hope the Swann ActiveResponse Personal Safety Alarm provides you with a sense of security. We loved hearing from you. Your feedback is important to us. LV - Swann Team

Nov 6, 2023
Gchelsea34
5 out of 5 stars review

Love this

[This review was collected as part of a promotion.] I bought this about a few weeks ago and shipping was super fast!! It's such a cool device especially as a female who walks a lot in her own. It's very simple to use and easy to set up I highly recommend for sure!

Review from swann.com
Helpful?31GJPCKURG9I13898562479
reply from LV - Swann Team

Thank you so much for sharing your positive feedback on your new Swann product! Your feedback is important to us. LV - Swann Team

Nov 10, 2023
Ann R
5 out of 5 stars review

Easy to set up

[This review was collected as part of a promotion.] I got this because I like to hike around the hills in my neighborhood and my husband wants me to have some sort of security device. This is small enough so it is not noticable and very easy to set up. I feel more secure on my daily walks while I have this.

Review from swann.com
Helpful?31GJPCKURG9I13898562479
reply from LV - Swann Team

Hello Ann R, It is great to hear from your perspective on how we have since improved your sense of security. If you come up with any questions or require any further assistance please know that we do offer technical support. Click on the blue box in the bottom right-hand corner to chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Your feedback is important to us. LV - Swann Team