Hello 1Suz,Thank you for your positive feedback on your Swann Active Response. It is great to hear from your perspective and how we have since improved your sense of security. If you run across any trouble with your product, please reach out to a member of our technical support team.https://support.swann.comYour feedback is important to us. LV - Swann Team

Hello Bud7496,Thank you for reaching out to us and sharing your feedback on our Swann product. We hope the Swann ActiveResponse Personal Safety Alarm provides you with a sense of security. We thank you for your feedback.LV - Swann Team

Hello Beverly, We are sorry to learn you are experiencing issues with your product. There are many variables as to why your system may be malfunctioning. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.https://support.swann.com/s/For real-time support, check the number below1. USA & Canada: 1800 627 27992. Australia: 1800 788 2103. United Kingdom: 0808 168 9031Your feedback is important to us.LV-Swann Team

Hello Valerie, Thank you for reaching out with your feedback. We are sorry to hear about your experience with our ActiveResponse Safety Alarm. Based on the information you shared, we suggest to please contact a member of our support team for further assistance. We look forward to speaking with you. Visit our support page, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Thank you, LV - Swann Customer Support

Hello Carpo4,We are sorry to learn you experienced issues with your product. There are many variables as to why your Swann ActiveResponse was not connecting. Based on the information you provided we would have suggested you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please also note that Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.https://support.swann.com/s/For real-time support, check the number below1. USA & Canada: 1800 627 27992. Australia: 1800 788 2103. United Kingdom: 0808 168 9031Your feedback is important to us.LV-Swann Team

Hello Nik,Thank you for reaching out with your feedback. We are sorry to learn you experienced issues pulling the alarm on the ActiveResponse. Please know you can either pull on the device (if it’s attached to your keys) or push the button. There is resistance to pulling it up to avoid accidental alerts but it is not too hard where you can't pull it. We would have suggested you reach our support team for a possible replacement if it was very hard to pull. If you still need assistance, please visit our support page or contact us over the phone. https://support.swann.com/s/ Your feedback and satisfaction is important to us. LV - Swann Team

Hello Vicki,Thank you for taking the time to share your feedback on your ActiveResponse Personal Safety Alarm Keychain. We are sorry to learn you are experiencing issues with your product. Please note, that pushing the button will not sound the alarm off, instead, it will alert your primary emergency contact with your exact GPS location. By pulling the ring, you get a loud 110-decibel siren to attract immediate attention. For further assistance, please visit our support page or contact us over the phone.https://support.swann.com/s/Your feedback is important to us.LV - Swann Team

Hello Ernestine,Thank you for reaching out with your feedback. The ActiveResponse Personal Safety Alarm 2 Pack is suitable for anyone who is out and about on their own including women, solo travelers, seniors, school-going children, and anyone who works late hours. Please know your package includes the following: -Personal Security Device x 2 (Aqua x 1, Graphite x 1)-Keyring x 2-Lanyard x 2-CR2 Battery x 2-Instruction ManualIf any accessories are missing or you need assistance, our team is here to help. Please contact a member of our support team for further assistance. We look forward to speaking with you. Visit our support page, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Thank you, LV - Swann Customer Support

Hi BB. The beep is to indicate that it is out of range from the phone it was originally paired to. You can disable this feature in the app if it’s annoying. -SD, Swann Team

Hello MJY,Thank you for taking the time to share your feedback on your ActiveResponse Personal Safety Alarm Keychain. Please know the ActiveResponse pairs with the Swann Security app on your phone via Bluetooth, to activate remote monitoring. Please know we have a team ready to assist you with your issue. We would love to have the opportunity to help. Please reach out to us via any of the following for real-time support:1. USA & Canada: 1800 627 27992. AU: 1800 788 2143. UK : +44 808 168 9031 (Toll Free)Thank you, LV - Swann Team