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Customer reviews for Genie EKTB Garage Door Opener Belt Tube-Style Rail Extension Kit for 8-Ft. High Doors for
Genie EKTB Garage Door Opener Belt Tube-Style Rail Extension Kit for 8-Ft. High Doors
4.6 out of 5 stars
stars97 ratings91 reviews
  1. 5 stars80% (78)
  2. 4 stars8% (8)
  3. 3 stars4% (4)
  4. 2 stars1% (1)
  5. 1 star6% (6)
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Showing 1-10 of 91 reviews
Apr 22, 2020
Jon
5 out of 5 stars review

Verified Purchase

Rail expansion for 8 ft high garage door

Easy replacement for the rail and belt. Had the new opener up and in place within 15 to 20 minutes. Shipping was fast and it arrived a day earlier than planned.

Review from geniecompany.com
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Jun 16, 2021
retiredgeezer
5 out of 5 stars review

Verified Purchase

Quick & easy!

Extension kit arrived 2 days before the estimate! As I already had the opener assembled, it only took a few minutes to add the extension & new, longer belt. Works as advertised!

Review from geniecompany.com
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Aug 3, 2020
Terry
4 out of 5 stars review

Verified Purchase

8 foot extension kit.

Just what I needed to extend the opener to work on an 8 foot door. The tracks could be secured together better, though. It's just a slip fit, and requires tension from the belt to hold it all together.

Review from geniecompany.com
Helpful?0ZZ3QCALV36X13897070156
Apr 1, 2026
Bad, garage door, buyer
2 out of 5 stars review

I just want to echo some of the reviews so far I buy this opener and get home put it all in and install it and it’s for a 7 foot door. I have an 8 foot door and in the fine print says I have to buy an extension kit now I’m stuck buying an extension kit and the door is Taken apart, and not operable. Yeah, not good. You’ve heard of Buyer beware Beware. Something that would eliminate this issue would be a big print right on the front of the box for 7 foot doors only if you have an 8 foot door you have to buy an extension to get it for the 8 foot door only, problem solved don’t put it in the fine print Who reads the fine print, nobody. Thanks for listening.

Review from geniecompany.com
Helpful?0ZZ3QCALV36X13897070156
reply from Marketing

Thank you for reaching out and sharing your feedback. We strive to provide clear product information, and we understand how discovering the door height limitation during installation can be frustrating. Your feedback about the visibility of this information on the packaging is valuable, and we will certainly pass it along to our product team for review. If you’d like, our support team is here to assist you with any further concerns or questions. Please feel free to reach out at 1-800-354-3643, and we’ll do our best to help make things right. We apologize again for the inconvenience and hope to regain your trust in the future.

Jun 25, 2025
Buck FR
1 out of 5 stars review

Verified Purchase

Shouldn't have to buy this.

The package that the customer bought only says that it's for 7-ft door in one small three-quarter inch square on the packaging. I had the entire thing installed before realizing that I needed a longer section. You might want to put that in your instructions and label it better on your box because this is ridiculous.

Review from geniecompany.com
Helpful?0ZZ3QCALV36X13897070156
reply from Marketing

Thank you for taking the time to share your experience, and we’re sorry to hear about the frustrations you encountered. We strive to provide clear product information, and we understand how discovering the door height limitation during installation can be frustrating. Your feedback about the visibility of this information on the packaging is valuable, and we will certainly pass it along to our product team for review. If you’d like, our support team is here to assist you with any further concerns or questions. Please feel free to reach out at 1-800-354-3643, and we’ll do our best to help make things right.

Jun 10, 2025
mph
1 out of 5 stars review

Verified Purchase

problems

the door struggles to open as these bars flex up down and sideways causing door to pull crooked and jam

Review from geniecompany.com
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reply from Marketing

Thank you for reaching out and sharing your feedback. I’m sorry to hear that you’re having trouble. To better assist you, we’d like to address your concern directly with you. Could you please give us a call at 1-800-354-3643. We’re here to help resolve any issues you’re experiencing. By speaking with you directly, we can ensure that we provide the most accurate and efficient support possible. Thank you for your understanding and patience. We look forward to resolving this matter for you.

Sep 20, 2021
Tim
1 out of 5 stars review

Verified Purchase

Irresponsible

I think it is irresponsible to have to buy an extension kit after buying the garage door and having it ready to install and then see in the fine print that it is needed for an 8ft door. Then have to wait four days for the kit to arrive because no diy store carries it.

Review from geniecompany.com
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Jan 10, 2022
R inirec
1 out of 5 stars review

Verified Purchase

Extension belt kit

Website said it was in stock but that’s not true. Took my money and all they can say is I have to wait until they get a shipment No idea how well it will work

Review from geniecompany.com
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Oct 29, 2021
Tracy Dauzat
1 out of 5 stars review

Verified Purchase

Cheaply made and not durable

We added this extension kit to the Genie garage door opener we purchased, to accommodate our 8 ft garage door. The door would not open smoothly. This extension set is cheaply made and not strong at all.

Review from geniecompany.com
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reply from Marketing

Hi there, please contact Genie Customer Support at 1-800-354-3643 for additional assistance.

Mar 2, 2022
Buzz
1 out of 5 stars review

Verified Purchase

Hope they can do better next time.

The items were as ordered but one of the rails had the hole drilled wrong. Caused problems installing to where I had to order another replacement part. Then they sent parts to wrong address after they sent original openers to the right address.

Review from geniecompany.com
Helpful?0ZZ3QCALV36X13897070156