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Customer reviews for Member's Mark Kids' Explorer Sofa for
Member's Mark Kids' Explorer Sofa
4.6 out of 5 stars
stars
2,571 ratings1,110 reviews
  1. 5 stars82% (2,105)
  2. 4 stars6% (158)
  3. 3 stars3% (88)
  4. 2 stars3% (73)
  5. 1 star6% (147)

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Showing 11-20 of 1,110 reviews
Oct 6, 2024
Reviewer name: C P
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Exceeded expectations!

If you are considering this couch, buy it! I bought two of them for the price of only one popular name brand, and these are even better than the name brand. The material is a double-brushed and hair does not stick to it. The covers wash well. I did purchase waterproof liners to go over the foam from a different company. I am considering purchasing a third couch.

Helpful?7EBJOBR5MA4L13896956491
Jan 5, 2023
Reviewer name: Angela
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Christmas Hit

This will be the gift that keeps giving for years to come! I have a 10, 8 and 15mo grandsons. I actually gifted this to the baby but all three boys love it. It’s large enough for my daughter and all three boys to lounge on, so if you’re limited on space you might want to weigh that in when choosing this product! It’s very comfortable! The baby loves climbing, napping and playing on it. The older boys build forts and like to lounge and read books, play video games and watch movies. It’s been a great buy! I would definitely buy it again! I bought it on sale and the only color left was yellow, which I thought was way too bright and did not match my daughters colors at all, so I hesitated on ordering it. Once it came it and we got it unpackaged, the color was more of a muted yellow, not the bright gold in the pictures online. I’m so happy that I decided to purchase despite the color!

Helpful?7EBJOBR5MA4L13896956491
Feb 8, 2024
Reviewer name: Rodney
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Bad experience, ghosted by Sam’s.

Somehow after ordering, the color of the item I ordered changed. So an hour after ordering, I contacted a Sam’s (overseas) associate, and they said the order has shipped and the color can’t be changed. However, 6 days later, I received a notification the item had just been shipped. I’ve been asked about my experience 3 times, and this is the third time I’ve answered that it was not good, Nobody has ever tried to respond with a “we’re sorry, or anything. I will never order anything online from them again. Also, my membership expires in the next couple weeks, and I likely will not renew it.

Helpful?7EBJOBR5MA4L13896956491
reply from Member's Mark Team

We are sorry to learn about this experience, Rodney, and would like a chance to make it right for you. Please contact Member Support at (888) 301-0332.

Jul 24, 2021
Reviewer name: Jon
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Creative fun but has zipper issues

My kids have really enjoyed playing with this. The reason for the low stars is because only after a week the zipper is coming apart on the larger pieces. It’s really fun for them and great for creativity. I’m just disappointed on how it’s held up.

Helpful?7EBJOBR5MA4L13896956491
reply from Member's Mark Support

Hi Jon, Thank you for sharing your feedback. We are taking immediate action. For support, please reach out at https://www.samsclub.com/membersmarkhelp

Jan 9, 2022
Reviewer name: Pam
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best Kids Sofa

Bought 2 packs of these, one from the store & one from online. The online one puffed right up! The one from the store took about 24 hours to puff up but they're the absolute best. My kids love them & have so much fun on them. My daughter had her cousin sleep over & they used them to build bed forts to sleep on. Perfect for ages 8 months to 8 years & im sure even older!

Helpful?7EBJOBR5MA4L13896956491
Oct 7, 2022
Reviewer name: LRB
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Never fully expanded

The foam never full expanded on several of the pieces, despite doing exactly as the paperwork in the box said. It was like it was vacuum sealed, rolled up, put in the box, and then stored somewhere that was not climate controlled. The ends almost looked melted together and just couldn’t expand. Other than that, this would have been awesome. It seemed to be made well and the cover appeared to be good quality. I requested a refund and am going to return to my local club. Customer service was efficient and helpful. Hopefully I won’t have trouble returning it to the club because we got rid of the original box, but there is no way it’s going to fit back in there anyway now. I mentioned this to the customer service representative and he said it wouldn’t be a problem.

Helpful?7EBJOBR5MA4L13896956491
reply from Member's Mark

We are sorry for your experience, LRB. Thank you for using the Member's Mark 100% Satisfaction Guarantee.

Sep 14, 2021
Reviewer name: Mimi
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Zipper broke after only a few weeks

I was so excited to get this for my grandchildren. Great option for indoor activity and creativity! Very sad on my first visit to see the largest cushion put aside with a broken zipper!! :( I am going in today to see what can be done. I think they claim repair or replace. I’ll let you know. They do love the other cushions!!!

Helpful?7EBJOBR5MA4L13896956491
Sep 2, 2021
Reviewer name: Totallycrazyck
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Awesome Kids Sofa

My kiddos love this couch. They've setup forts, tumbled on it, tossed it around you name it. I've even layed on one of the longer pads to watch a movie on the floor with the kids. It's very supportive and comfortable. This is firm foam but you'd want that as they are building and rolling everywhere on it. So far it seems well made. Happy with our purchase and the extra insurance just in case.

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Oct 29, 2022
Reviewer name: Jim
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Older ones were better

We love these for our kids and have three of them. The reason I am rating a three is because the quality of the new ones has gone really down hill. We bought our 1st and 2nd about a 1.5 uears ago and decided the pick up a 3rd. We got our third and half of the pieces didnt expand corretly. No problem it happens with memory foam products some times. The corners and ended weee really hard. We exchanged it for a 4th one, and the same thing happened. Exchanged it for a 5th and same thing again, but not as bad. We were able to do the hair dryer trick and get the triangle piece and thinest flat piece to expand afyer working on them for about 30 minutes. The ones we got over a ueat ago a solid 5 out of 5. The newer ones have slipped so rating it a three. Still worth the hassel as the kids have a blast buolding forts and tumbling platforms.

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Apr 15, 2023
Reviewer name: Joey
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Minor problem but love it for the price.

We purchased 2 of these. In both cases one of the triangles, which was rolled in the center of the box have not fully expanded in over a month now. It’s just a corner on each but still a minor annoyance. As these are a hundred dollars cheaper than the Nugget brand it’s a small price to pay I suppose. Our son loves climbing on these and except for this small detail we love them.

Helpful?7EBJOBR5MA4L13896956491