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Customer reviews for Neutrogena Makeup Remover Cleansing Towelettes and Face Wipes (132 ct.) for
Neutrogena Makeup Remover Cleansing Towelettes and Face Wipes (132 ct.)
4.5 out of 5 stars
stars4,959 ratings4,635 reviews
  1. 5 stars72% (3,588)
  2. 4 stars15% (754)
  3. 3 stars5% (256)
  4. 2 stars3% (134)
  5. 1 star5% (227)
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Showing 831-840 of 4,635 reviews
Nov 30, 2014
karen digiacomo
5 out of 5 stars review

Makeup Remover Towelettes

love the way they remove all of my makeup, oil and grime from my face leaving my skin smooth and soft. It even removed my waterproof mascara. I wear contacts and I used them with no issue or irritation to my eyes. Really love these. #NeutrogenaFaceOff

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
May 22, 2013
Underdog247
1 out of 5 stars review

Changed Formula Stinks!

I am so upset they changed the formula on these towelettes! The fragrance is horrible & overbearing, they have LESS wipes per packet, and they aren't as moist. Very disappointed & will NOT be buying them again. I also don't like that there was no warning that this was a new formula. I have been using these for around 5 years! No more.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
Apr 29, 2020
Mamamia12
1 out of 5 stars review

Severe allergic reaction

I have used these wipes in the past with no issues.. recently I opened a new pack and noticed after using the past few nights my eyelids feeling more dry and irritated. Then the next morning I woke up with severe eye swelling, face swelling and red itchy bumps. I had to go to my doctor for a prescription of steroids. I don't know what changed but DO NOT BUY!!!!!

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care

We appreciate you bringing this to our attention! We'd love to gather more information and see how we can help out. Please give us a call at 1-800-582-4048, Monday-Friday from 9am to 5:30pm ET and mention your email address. Feel better and talk soon!

Jan 27, 2019
Rjnb
1 out of 5 stars review

Neutrogena towelettes

I have been using these towelettes for several months with no problem, but yesterday when I was taking my makeup off my face felt like it was burning. The skin underneath my eyes is bright red and swollen, and I have a really red place on My cheek. This morning no better. Still very red and feels like a sunburn with slight swelling. Something has definitely changed in the formula. Won't buy again.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Company Services

We're sorry to hear this and want to help. Give us a call at 1-800-582-4048. We're available Monday-Friday 9AM-5:30PM ET. When you call mention your username to our team. We hope to speak with you soon.

Nov 12, 2018
speak8
5 out of 5 stars review

the best

I have been using these for the past year and they are the best for the price. They clean my skin good and they dont leave my face greasy. I have oily skin and a lot of face wipes break me out except these. I have 5 right now as backups so I dont run out :)

Review from Home Tester Club
Helpful?2ARNKNFCGN1T13896862159
May 10, 2018
BlindedByTheWipe
1 out of 5 stars review

What happened???

I had been using a different makeup remover up until Sunday when I ran out and grabbed some of these. Since Sunday night I have been using them 2x daily and all week my eyes have been killing me, leaking constantly, and puffy and swollen. Nothing in my skin care routine has changed accept switching my makeup remover to these wipes!!! I use to use them all the time and never had problems but I can't wait to throw them away and feel human again! I'm glad I came across these reviews and realized not only am I not alone but now I don't have to go to an allergy specialist to see what was wrong with my face!!!

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care

Nothing matters more to us than making sure your skin is looking healthy and fresh so thank you for taking the time to leave a review and share your experience. We are disappointed to learn about what happened and would like the opportunity to gather more details about your purchase and your experience. Please take a moment to connect with us by phone at 1-800-582-4048, Monday - Friday, between the hours of 9:00am and 5:30pm EST. Hope to talk to you soon!

Jan 1, 2015
catch108stchs
1 out of 5 stars review

Too much fragrance

I started using these in the fall and couldn't figure out why I smelled like a man. Then I realized it was these wipes. I could deal with it for awhile, but the last pack I got is unbearable and burns my eyes. I can barely see after I use them. If they're meant to be used on your eyes, I don't think they should have any fragrance.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care

Hi and thanks for taking the time to review our Neutrogena® Makeup Remover Cleansing Towelettes. We're so sorry to hear about the reaction to your eyes with this product, that truly is not typical of our towelettes, and we'd like to learn a little bit more about your experience. Please call our Consumer Care Center at 1-800-582-4048 between the hours of 8am-8pm EST Monday through Friday. We look forward to hearing from you.

Aug 25, 2014
FlorenceB53
5 out of 5 stars review

Removes all makeup, even waterproof mascara

I've been using this produce for at least 7 years. Anytime I've tried a cleansing cloth other than Neutrogena I've always been disappointed. They do not clean as well and the clothe is never as gentle as the Neutrogena product. At 60 years old, my skin is smooth and wrinkle free and I believe this product is a contributing factor. Keep up the good work!

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
Nov 7, 2018
Hrrr332
5 out of 5 stars review

Neutrogena Makeup Remover Towelettes

[This review was collected as part of a promotion.] I received the Neutrogena Cleansing Makeup Remover Towelette for free from Home Tester Club in exchange for my honest review. I have already purchased this product I love it so much. I use them every night to remove my makeup. They do not dry out my face during this dry season for my skin which I love. My skin feels fresh and ohhh so clean! It even gets my waterproof mascara off with some wiping. I highly recommend this product!

Review from Home Tester Club
Helpful?2ARNKNFCGN1T13896862159
Jul 19, 2018
Stephhhhanie
1 out of 5 stars review

Verified Purchase

Never recieved my wipes

I ordered and never recieved them! And these are my favorite wipes.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Service

So sorry to hear this! Please give us a call at 1-888-984-2464 Monday to Friday from 8 AM - 8 PM EST so we can sort this out for you. Hope to chat with you soon!