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Customer reviews for Neutrogena Makeup Remover Cleansing Towelettes and Face Wipes (132 ct.) for
Neutrogena Makeup Remover Cleansing Towelettes and Face Wipes (132 ct.)
4.5 out of 5 stars
stars
7,694 ratings7,370 reviews
  1. 5 stars72% (5,523)
  2. 4 stars16% (1,247)
  3. 3 stars6% (442)
  4. 2 stars3% (199)
  5. 1 star4% (283)
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Showing 241-250 of 7,370 reviews
Nov 14, 2025
Reviewer name: WalmartCustomer
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

[This review was collected as part of a promotion.] Easy to get my makeup up with wipes.

Review from walmart.com
Helpful?2ARNKNFCGN1T13896862159
Nov 9, 2025
Reviewer name: WalmartCustomer
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

[This review was collected as part of a promotion.] Good prices

Review from walmart.com
Helpful?2ARNKNFCGN1T13896862159
Dec 6, 2025
Reviewer name: WalmartCustomer
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

[This review was collected as part of a promotion.] seemed good overall

Review from walmart.com
Helpful?2ARNKNFCGN1T13896862159
Oct 26, 2025
Reviewer name: WalmartCustomer
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

[This review was collected as part of a promotion.] Great product! Worth the price!

Review from walmart.com
Helpful?2ARNKNFCGN1T13896862159
Nov 22, 2022
Reviewer name: HRW123
1 out of 5 stars
1 out of 5 stars review

HORRIBLE

I had previously used Memberd Mark makeup wipes and they were amazing. Sam's stopped carrying them so I tried these and I hate them. They do not remove makeup at all so you have to use 4 or 5 and I still felt like washing my face afterwards. I would NOT recommend or purchase these again.

Helpful?2ARNKNFCGN1T13896862159
Feb 12, 2015
Reviewer name: Colleen66
2 out of 5 stars
2 out of 5 stars review

First-time user

I wasn't wearing ANY make-up for over 4 yrs. I decided to buy the mascara I used to use and apply it lightly. I also bought this product for easy removal not knowing it had ANY fragrance in it. I wiped my eye and it started to burn. After finishing both eyes I had to rinse them with cool water and lightly dab them dry. I will be returning this product.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care

Hi Colleen66, we are very sorry to hear about your experience, and concerned by your comments as this is not typical. We would appreciate the opportunity to learn more. When you have a chance, please call our Care Center at 1-800-582-4048, Monday through Friday, 8:00 a.m - 8:00 p.m. ET. We hope to hear from you soon.

May 9, 2018
Reviewer name: KJC2018
1 out of 5 stars
1 out of 5 stars review

Bad reaction

I've used these wipes for about 2 years now & about a year ago I started having issues with my eye lids. They were serverly irritated, red, itchy & had a crust like glue on them. Nothing helped & I had this problem for like 8 months. I went to eye doctors multiple times & they prescribed me multiple medications that just didn't work. I never imagined it'd be the wipes that I've used for years. One day I decided to eliminate on thing a week to see if I could find the problem & sure enough it was the wipes. I haven't used them since & my eyes are back to normal.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Company Services

We are deeply concerned about recent Neutrogena Makeup Remover Wipes complaints and greatly appreciate the time you have taken to contact us. The feedback you have provided is important and we take all matters of safety seriously. Please call us at 1-800-582-4048 we're available Monday-Friday 9AM-5:30PM ET. We hope to speak with you soon.

Dec 14, 2012
Reviewer name: Rebecca
5 out of 5 stars
5 out of 5 stars review

keep coming back

i've tried many other makeup remover towelettes. finally tried these, and now i keep coming back. wonderful for removing eye and face makeup. they're gentle on the eye area and very moist. leaves my skin feeling soft and refreshed. love using these in the morning before applying makeup also. will repurchase again and again.

Review from walmart.com
Helpful?2ARNKNFCGN1T13896862159
Apr 20, 2013
Reviewer name: Yogagrl
1 out of 5 stars
1 out of 5 stars review

Formulation Change - Dissapointed

I was a fan until unfortunately the formulation changed. I compared the ingredient list to that of my last pack and noticed they added cyclopentasiloxane and switched the fragrance. I used one wipe from a new pack and my skin is irritated and burning. The fragrance is overpowering. I've washed my face several times and can't seem to get rid of the horrible smell. This will be my last time purchasing these wipes. I'm very dissapointed with Neutrogena.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
May 12, 2018
Reviewer name: unruley
1 out of 5 stars
1 out of 5 stars review

Swollen eyes

I also have used the makeup remover towelettes. The second time I used them, I woke up in the morning with very swollen red eyes. It took two days before my eyes and the surrounding area looked normal again. I had to wear dark glasses as my eyes were so sensitive, red and very swollen!

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Customer Service

We're sorry to hear this and would like to learn more about your experience. Please give us a call 1-800-582-4048, Monday - Friday, between the hours of 9:00am and 5:30pm EST. We look forward to talking with you.